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Raina VanVleet | Overall ExperienceCustomer Reviews for U-Haul Storage of Duwamish
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This particular uhaul storage facility should be the example for all facilities. I had previously tried another location and moved as there was poor access, security and lighting. In definite need of updating.
KATHY ROMIG | Overall ExperienceI like this location for many reasons: It's conveniently located and easy access to freeways. They almost always have the equipment that I. The staff is always attentive and helpful, and I've rarely experienced an understaffed experience at this location that is usually the norm at others.
Sennet Curtisservice was GREAT!!!!!!!
cynthia ann Huseman | First ImpressionsIf you tell a customer they’ll have a certain size truck and you don’t have it when they show up to get it, you need to include a compensation towards their rental price. I can’t believe we weren’t given any sort of discount for having to use a truck that wasn’t big enough and we were forced to suddenly call friends with large vehicles to help us.
Kelsey SchultzTara M was extremely thorough and clear while she walked us through the facility and answered all of our questions. Give her a raise!
Zander Miller | First ImpressionsAll went well
ROD MCLACHLANI had made reservation in ~508 CAD but was charged in same figure in USD(~508USD) increasing the overall cost in CAD (~700CAD).
Abhik Mukeshbhai DhekarToo many service and product issues to mention here. I will tell people I know to use Pods instead, they must be better than what I experienced.
Christian SimonThanks costume’s service
AMADOU WAGNE | Overall ExperienceDrivers and facility staff were all exceptionally helpful and courteous. It made our move from Michigan to Seattle as worry free as possible. Thank you!
Avery AtenCustomer service at this location is tip top.Teri on Sunday took care of me.
KEITH JEROMETyne my cashier was amazing she gave great customer service and was very knowledgeable in prices sizes. Always had a smile on her face and even asked if I needed boxes tape etc. i would like her as my cashier every time I rent from uhaul. She need a appreciation lunch given to her for all her hard work and wonder personality. Great choice on hiring her.
deilana henningsI was supposed to get my truck downtown (across from Starbucks headquarters) but I made an error while reserving the truck (confused AM and PM). April at this location went above and beyond to help me get squared away. It was much appreciated.
Robert SidburyAll staff from check-in to return were most helpful and friendly.
Michael DadyAll was excellent
phyllis tallyI was charged for a 24 hour rate after returning wito2 hours
Jeff KellyLocation was very clean and organized. Staff was very professional. Will definitely use a again.
Rick WitthausVery helpful
Arturo CejaThe staff there were amazing and helpful. They are my new go to uhaul!
DENISE SEBASTIANAcquiring a unit was a breeze online. Super streamlined! Moving out was just as easy. There is a community "Goodwill" section where you can find goodies or leave goodies for others. Entry and exit is smooth, especially if you get in one of the parking bays. Overall incredibly clean and nice bathroom facilities as well.
Melissa Mcclintock | Overall ExperienceGood service
ELMER JOVEL OSORIOThis storage has major design flaws and whoever decided to randomly place these tower columns inside the storage spaces themselves aught to be fired immediately
MICHAEL DARE | First ImpressionsThis is a compliment for one of your employees. Jacob served us and was great. We have never had the trailer cleaned and smell so fresh. In and out fast. Jacob is a keeper.
marilyn InnesThe staff were awesome. Friendly and reassuring.
NANCY JEFFERY | First ImpressionsTrailer I rented had lots of trash inside
Rolando HernandezThank you for service
Mavis Washington | First ImpressionsTruck was on 1/8th of a tank, had to get gas and hold up my delivery. The truck was filthy outside. Windshield wipers were in poor condition, drivers door did not shut properly, had to close it 3 times to get the "Driver Door Open" to go away, the truck sounded like a hurricane coming through the driver door when on the freeway. When I got downtown to deliver I had to shut and lock the door. When I locked it, it would not unlock from the outside or inside, had to exit/enter through the passenger door. AND the "Service Air Bag" light came on during my delivery, that could not have been avoided, but it did happen.
Jason BredaTruck had a broken bumper and location was severely understaffed. Took almost 45 minutes to get the keys for my mobile pick up. Friendly and apologetic staff however.
Tyler HeapsThe staff at the Duwamish U-haul were all courteous, helpful and willing to assist. I have rented from this location before and now am using their storage services. They are always pleasant and accommodating. I would recommend them to anyone looking for quality rental and storage.
Roxanne Clawson | First ImpressionsMy only problem, was every time I opened my unit the alarm went off. I mentioned it twice, but it was never resolved.
SANDRA DOLPH | Overall ExperienceVery nice person not complaining
SALVADOR HERNANDEZ LOPEZSunday crew was great. Friendly and efficient.
James HoSignage is confusing - I went to equipment facility next door.
harold HagglundMake sure you take some time before using your rented equipment to view the online tips and hints. When you pickup the equipment the staff may not be able to spend all the time you want giving you an orientation. I rented a 15' truck and a car hauler trailer. to move 780 miles. They are perfectly matched. There was no problem with the trailer driving the truck.
Tom BeaulaurierExcellent customer service all around! Friendly staff that present as if they enjoy their job along with prioritizing customer satisfaction naturally.
James MorganThe young lady working the counter was extremely courteous and efficient. This location is a pleasure to do business with and completely satisfied all of my needs. I’ll be coming back to this location the next time I need uhaul services!
Marley HarrisonLet customers know if there was problems with their Vehicles
ANTONIO LOPEZThe return process was very cumbersome. We had already downloaded the app but left after over 20 minutes waiting for the app to recognize our location. I took numerous pictures and sent an email to U-Haul. I was happy to receive a response back from them. I'm not a tech person but it seems like you need some type of booster in that return area to ensure that individuals are able to utilize the app to complete their return.
JEANNINE REAMER JONESNothing - UBox cannot be saved from how horrible its service is. My order was canceled without my express request. When rescheduling, I am told certain things I wanted are not available. This service cannot be salvaged, and I want nothing to do with UBox ever again.
Aditya KanukurthyThe employees there were so nice helpful and respectful thanks again for all your help and great customer service
SHAWNA COLEMAN | First ImpressionsSteering on the 15 foot truck was really sloppy and loose. Truck also smelled like it was emitting unburned fuel.
Nathan CampbellYour location was great. I would recommend them. The truck share tool did not work for me. It would have been helpful to know the five things that were required to verify my identity in advance. When I called your 800 number I was told that the location I was at did not support Truck Share.
Bruce RoddaThis experience was about as smooth as it could of gone after dealing with the other guys who couldn’t back their truck down a small decline, that literally every truck for 10 years I lived there for 3 different homes including a new build could make it down. Aws with B&R were great at helping unload everything at the point of delivery. They were quick, efficient; and took direction well. Thanks again!
Matt StaggsThis facility was by far the best storage facility I have ever used. I've had to store my belongings several times over the years & I've used several different companies/facilities. The staff & facility were above par. Staff was always courteous & professional. The facility always clean & easily accessible. Things I liked most was the ability to park in a garage setting making it feel more secure, convenient & accessible; use of an access card instead of having to punch in some code; & by far the coolest was the "Recycle & Reuse" space in the garage where people moving in/out & buyers of auctioned units could place items they no longer needed or wanted but still usable instead of trashing them for others to grab!! No other place I've used had this & I got some great items from this as well as "donated" some items as well. Kudos to whoever brought this idea to fruition! Thanks for a great experience & if I'm ever in need of storage again I'll definitely be back!!
Anna Johnson | Overall ExperienceOriginally was directed to Renton branch only to informed I didn't have a reservation and no trailer available. Agent then search for availability in area and found one 15 miles away.
ROD MCLACHLANGreat staff. Thumbs .
Kathleen Pyeatt | First ImpressionsI think everything went smoothly so nothing went wrong..
Diana CampGas was leaking from the tank. I put gas in and drove it to Bellevue. I didn't know there was a leak until we got to Bellevue. I am a business and I rent a lot of U-haul trucks from you. Most of the time I rent cargo Vans. The office advised me to call roadside service. I was able to drive the truck back to the office. They gave me another truck. I've had good experiences with your company over the years.
ENOCH NEVILLE ROWLANDKeep doing what you doing making sure all the customers are satisfied with their storage facility
Jimmy WillamsYou guys do very good job
Oblat OxileUsed a small pickup to transport some items from one location to another. Worked great! Staff was super friendly!
Ryan SoperI made a reservation but the first location couldn’t give me the truck. Was sent to second location where the staff was being unprofessional and goofing off while I was impatient to finally get a truck as I had people waiting on me. Truck only had 1/4 tank of gas.
Brittany HortonAwesomeness
Brian GoodI like it
Adam IsmailLoved the unit!
UNIQUE JORDAN | Overall ExperienceExcellent service and rentals.
Jan AllenbachThis location is very new and the employees working at this location seem to be still training. The facility was very clean
Mark CalhounStaff was very friendly. However, we requested to access our ubox 72 hours ahead and it was confirmed over the phone that the ubox was located there, but when we arrived we were told the box had been moved to another location without informing us.
Emily JohnsonMore staff at the front desk, only appeared to be one person at the location.
Amjad Al-ShakarjiI was given a truck that had literally 0 miles worth of gas. Put gas in your vehicles?? There was a truck there that belong do another facility that could have been loaned to me instead, but they didn't want to do that. I was so irritated I decided to do the rest of my move in my own car, and returned it several hours early with about half the planned use.
Cheyan DuValNothing
pritpal dhaliwalCashiers were involved in personal conversation in the middle of my transaction so it took twice as long to complete my paperwork.
MARSHA NAKATANIRyan was greatly helpful
Richard SlootThey always have trouble getting the trailer onto the car. Lots of ladies working here which I like but they are not strong enough to unlock the trailers.
marilyn InnesWas charger 409 for a dolly that was stolen
Cori JohnsonI rent truck and trailer for over 2 years and they always treat me good
MILTON FLORESI loved how secure, well-lit and convenient moving in and out was for me. The staff was always very helpful!!!
Bettina Carey | Overall ExperienceNeed more funciaonal elevators
Nadim El Jamal | Online Move InLove the repurposing of using existing, empty buildings. Love the drive in loading area, out of the bad weather.
CHERYL BROWN | Overall ExperienceThank you.
Carnell Sheppard | First ImpressionsExceptional customer service. I changed my reservation a handful of times and there was never any push back or details missed. Would highly recommend U-Haul.
Mario Calabria | Online Move InThis is th biggest, cleanest, most efficient UHaul facility I’ve ever seen. I’m quite impressed.
KEITH FALCON | First ImpressionsUpon check in my reservation wasn’t there and the service techs couldn’t do anything to help me figure out where the reservation has gone even though your guys 800 number had called me and confirmed the reservation. Upon check-in it was a huge mess and I ended up paying more than I was expecting. Upon move out, the systems were down again. I was told I was clear to go and then received mail saying that I was behind and that I had a lien against my storage unit that was now empty for a month. Pretty horrible experience on both moving in and moving out.
Angelina Beck | Overall ExperienceTari/Toni(????) - young girl 9:00 am Saturday 9/16 at Interurban/Tukwila store was extremely helpful, efficient, helpful and kind. I’d hire her in a heartbeat for any job. I’d been helped previously on an earlier visit by an equally helpful, knowledgeable young man. I’m very impressed.
NANCY ROBERTS | First ImpressionsVery helpful staff
Dan Iakopo | Overall ExperienceJust a little understaffed for the amount of customers there at the time. Maybe because of the holiday weekend?
MARK CLARK | First ImpressionsMy unit was broken into within hrs of moving into it... And even wit insurance, uhaul found a way to not hafta cover it... So, I'm out $2700 worth of stuff... I believe it was staff that did it and they refuse to give up the security tapes so I can pursue criminal charges...
JAIME SCOTT | Overall ExperienceThanks.
saskia rasmussen | Overall ExperienceOnly 1 bay to load unload available. Vacated after 1 month.
Nick MANANGAN | Overall ExperienceI would to say thank you to Tari for helping us check in and she’s so sweet and very helpful. She is so knowledgeable and very friendly.
Narin Chou | Overall ExperienceHad a very difficult time talking to the storage facility itself, I’d call and be transferred to the UHaul call center. I needed information only the facility could provide
DAN ODELL | First ImpressionsMyra was wonderful!
ANN WOOSTER | First ImpressionsWe actually moved our things in today. On our floor the lights turned off to dim around 1:30 pm . I thought this was weird and it was also frustrating that the HVAC seemed to not be working. We were using our phone flashlight feature see to lock our unit and to place our thing. I hope I won’t need a lantern for my next visit
crystal bell | First ImpressionsA large.customer friendly facility. I am very impressed. From Brian Morris
BRIAN MORRIS | First ImpressionsThis is a beautiful place and friendly staff. Tari is the best and so helpful. This will be my go to place for my next rental. If I knew about u-haul containers and free storage I would have done my moving by using U-Haul containers for delivery.
Narin Chou | First ImpressionsMy husband and I accessed our new storage unit at about 9 pm. The hallways on the second floor were dark. We required our phone flashlight to find our unit, unlock it, and look over our belongings. At one point an alarm down the hall went off. This rattled us as we couldn’t see anything. Glad my husband was with me. It seems the lights should stay on or have motion sensors to turn on during access hours. I will likely only access our unit during office hours from now on. Otherwise I appreciate the cleanliness of the facility and the friendliness of the staff.
Carol EganDavis | Overall ExperienceNice new facility. Clean. Moving carts available are very helpful. Inside parking to unload is very nice.
JAMES TATE | Online Move InManager Tristan B denied my access storage that was set and ready to go over an unpaid uhaul that there was a lot of confusion about and notes left for the manager of store to see during business hours that he refused to acknowledge. To be specific, he said, “I do not have to read those notes I can do as I feel. The U-Haul customer service team (via phone)has no say on what happens at the in person locations. My stuff is still currently in the U-Haul at the store I was to unload at and is an ongoing issue that has been beyond stressful!
Ronnisha Spinks | Overall ExperienceReally clean and modernized facility. It was literally the cleanest storage place I’ve ever been to. The front desk kids can be a little clueless and non chalant at times but overall it was a great experience.
Aldreta Smith | Overall ExperienceMaria is awesome and very much enjoyed conversing with her.
Wilmer Braden | Online Move InEverything was great but they needed more staff to avoid long lines
Ruta Sium | Overall ExperienceMaria provided excellent customer service.
LESLIE NICHOLS-RAGE | First ImpressionsI stored my things exactly one year at this location and it was perfect for my needs as I didn't think I'd need a storage unit longer than a couple of months when i moved things in. However, it took a year for me to get into a comfortable living area for my work. During the year, it was nice to have the hours in the evening to go get things or put things away after arriving into Seattle off jets. I'm thankful I opted for a little bigger unit as my things accumulated over the months. The convenience of your bathrooms were also appreciated for times of reorganizing things in my unit for accessibility. "Grab 'n go" times required better planning for organizing which took hours to situauate and structure my stored items since I was living out of hotels. There were times I'd change into one of my uniforms in your bathrooms and go right into work. I kept a lot of my clothing hung up in my unit. If I needed a place to keep my things, this was as good as it got for exactly what I needed. Thank you, Duwamish U-Haul! 5 stars all around for fast, friendly service when I needed it. Excellent service and convenience of location.
Bonna Booth | Overall ExperienceEverything about this facility is commendable - from staff behavior to the security aspect of the building.
Durgesh Trivedi | Overall ExperienceYesterday I moved out of a ubox into a storage unit, however my account has not been updated and I was told it would occur last night. I spoke with a team member today and she said they would ensure it is done today and I would not be charged for today. I’ll need to continue monitoring this until it’s done. Also Yesterday I booked a 5x5x7 unit but upon entry I realized it was too small and asked to go up a size, I was charged a change fee of appx $15. It seems poor policy to charge for a same day change which resulted in a more expensive unit.
Neva Appleton | First ImpressionsGreat experience. Reasonable price. Also just so convenient having the trucks and storage unit in one location. Highly recommend!
JENNIFER SWANSON | Overall ExperienceStaff is amazing and the facility is very clean
David Aguilar | First ImpressionsFrendly,helpful, informative
DENISE FESSENDEN | First Impressionsvery friendly and helpful, also had a lot of availability
PAIGE MUSKAT | First ImpressionsStaff is very friendly, knowledgeable, and professional. I am very impressed with how Tari handled my concerns and provided me with options.
Maria Bunnell | First ImpressionsThe excellent was for Kaitlyn, who did such an amazing job and was just as friendly & helpful as could be. Also, Alex was another great person and I appreciated them both so much. Thanks, Cynthia
CYNTHIA KLAHN | Overall ExperienceExcellent place to store belongings. I appreciated the security measures in place and could rest easily knowing there wouldn't be an issue there.
Mathew Akers | Overall ExperienceGreat work. Great customer service.
Genanaw Gosay | First ImpressionsThis facility has an excellent climate controlled area for loading and unloading. It was such a nice place at a stressful time. Thank you.
MARYELIZABETH H SCHWIETERT | Overall ExperienceAlex and Marti were great!!! Fantastic customer service, made sure all my needs were met, and walked me to my storage so I can see if it was going to work. I highly recommend them to anyone that may need storage
OLYVIA WILLIAMSON | First ImpressionsApril and team were all awesome
Carlos Inclan | Overall ExperienceKJ made our experience extremely enjoyable. Uhaul Interbay reserved a storage unit that didn’t fit anything from our truck and didn’t want to cancel. So it was a nightmare, but going to Duwamish and with the help of KJ, she made our move extremely pleasant. Glad our things are stored there! Thank you to all the staff for their help. Facility is super clean as well.
Alberto Macias | First ImpressionsAlex was awesome. Wry acccomodating
Cindy Beyers | Overall Experienceit is very refreshing to rent from UHaul and have a professional esperience.
CHRISTA TORTORICE | First ImpressionsAlex went above and beyond every time I was there. He made the entire experience as smooth and streamlined as it possibly could be.
Savid Acuna | Overall ExperienceYou had both vehicles and storage that we needed to make our move work.
Robert Cottrell | Overall ExperienceThe hours suck. And it was dark near my unit
David Huffman | Overall ExperienceI did not fully understand the check in and check out procedures. In particular, I did not understand that I needed to check in at the loading/unloading area in order to prevent alarm being set off when I opened my unit or that I should check out when leaving.
Joe Micheletti | Online Move InThe customer service at this location is AWESOME. I have never had a bad experience with any vehicle rental. The storage units are clean, well lit, and easy to access.
Carol EganDavis | First ImpressionsThe person who helped us (Kaitlyn) was quiet rude and failed to communicate everything with us causing us to set the alarm off on our unit.
Katelyn Coburn | First ImpressionsCustomer service is inaccessible for anyone who doesn’t have at least an hour to be on hold, the facility only has office hours for access hours and I need my belongings when i get off work, which i could not do here, they charged my card without my permission which i was told they could not do but made sure to wait until there was a late charge and several unanswered phone calls before doing so, they never answer the phone. I will never use U-Haul again for moving or storage.
Gabriella Russo | Overall ExperienceThe people at this location are always friendly and helpful! No complaints with the service AT ALL. The only thing I would change is to make U-box retrieval a little more convenient. Sometimes it's hard to get that scheduled, but I don't think it's specific to this location.
Thomas Lasee | Overall ExperienceExcelente lugar.
NELCY HERNANDEZ ANTONIO | First ImpressionsThe staff was excellent.
BRIAN HALL | Overall ExperienceAlex was awesome. Showed me several units and took his time with me until I found a unit I was satisfied with. Very impressed with how clean all floors were and how neat and organized the main office was. Feel very comfortable storing my items there. The only negative thing that I saw was that they should close up the tops of the units so it doesn’t give anyone the idea of crawling over and stealing other peoples items.
Cindy Beyers | First ImpressionsAlex was a great help, and all my experiences with the rest of the staff were pleasant and professional. Highly recommend!
Stephen Duncan | Overall ExperienceOutstanding customer service
OLADIPUPO SENNUGA | Overall ExperienceSe me olvido el nonbre de la joven que me ayudo es un guera delgada me atendio muy bien muy amable en todo momento me ayudo en todo lo que nesesitaba y pues yo los recomiendo tienen buen servicio, felicidades
BASILISA RODRIGUEZ CORONADO | First ImpressionsFriendly staff, clean unit (I think brand new), convenient loading areas and carts to use. Very good experience.
Eric Hestekin | Overall Experience5 stars across the board: Cleanliness, convenience and a staff that is professional and well informed. Would use again and recommend to anyone. Best uhaul location by far!
Ricky Mungai | Overall ExperienceMs April was very helpful and so professional! She is the example of a dedicated worker who really enjoys the job. However; there is one worker not sure of her name but she has a broken ankle; sometimes she comes across as very abrasive with customers and it’s not a good feeling.
sarah carter | First ImpressionsAlex was amazing getting my unit conveniently picked out for ease of access. Thanks so very much.
julia rollins | First ImpressionsStill have not got my refund. It's been since August 27. How long does it take what a joke
David Woolsey | First ImpressionsAt a time where things are financially hard it was very refreshing to come across a company with the needs of people like me in need of a business that suites the needs of people today.
MITCHELL GLORIA | First ImpressionsThanks y’all
Rose Al-Maleki | Overall ExperienceAll great experience, office just seemed to always be closed when I needed them. But over all, great. would have been nice to be 24hour access but not a deal breaker because open to 10pm was enough, would be awesome if office matched.
CHRISTOPHER BALLARD | Overall ExperienceThe two ladies were very nice and helpful and very professional
DICKSON ANDREAS | First ImpressionsCustomer service was great!! Need more staff waited over an hour for service, but once I got help it went fairly fast. And the representative was very kind friendly and efficient.
GLORIA POWELL | First ImpressionsThough this is a new facility with an obviously new staff the store runs quite well and the employees always have assigned tasks to work on (as opposed to phone videos some employees do in other locations). Jenny runs a tight ship and not only her self but her employees have been right on top of any concerns we had while renting there. I've already had more than one person move into a unit in Dawamish.
larry lapine | Overall ExperienceI choose the storage because they ware available for drive-up storage, but when I sign up, they didn't have a drive-up storage. It made my moving very difficult. I will never use your service.
SHINGO KATSUSHIMA | First ImpressionsI wanted to be able to rent one unit for all my things, the comparison of truck load vs rental unit is not comparable. I ended to rent two units which could have been avoided if the advice with the customer service person could have been clear. She kept comparing other situations and not answering my question. Very frustrating
Araceli Angulo | Online Move InYour facility was really safe and clean! Staffs are nice. Thank you!
ANGELA CLARO | Overall ExperienceThis storage is the best i have ever rented thank you for making me feel safe
Ashley Raymond | Online Move InI've honestly never seen such a spectacular storage facility! It's very secure, very clean, super nice staff. I was blown away. Other storage companies should be scared. Because this U-Haul has not only brought it's a game, it showed up prepared for a showdown!! Kudos to U-Haul Duwamish/Tukwila.
Amanda Crisamore | Online Move InThey run on a skeleton crew and complain about it. One lady had her phone keep going off durning our check in process and kept answering it and took care of her phone before customers. Also if we use the dumpster for example throwing away a garbage bag (just 1) it’s $100 no matter what even though we pay for storage each month.
Alexis Acuna | First ImpressionsThe online move-in process would be convenient if it didn't require the extremely long waits on your first visit. The unit, building, location, security system, and the staff are great. The amount of time to access my unit was awful. I filled everything out online so that it would be a quick move in. I waited in line for about an hour before I could use my unit. It took me longer to get my access than it did to unload my stuff, move it to my storage unit, tetris it in my storage unit, got back to the front desk because the lock wasn't in the unit as stated, get the lock, walk back to my unit, finish unloading, and lock the unit. All of that took less time than the wait to just get access to my unit. The three different staff members I interacted with were great. If they didn't have the needed knowledge, they quickly tapped someone that did, answered my questions, and resolved my issues. The fact that they were understaffed and had to continue to deal with people that were hot and tired after waiting in line for over an hour, makes me not want to support the company any longer. A friend rented a truck from the same location earlier this week. It took him three hours to get a truck, it wasn't the size he reserved, and he had to go to another location to get it. Again, the staff were great. Management (at the level that is accountable for staffing) needs to be trained or replaced as every person I spoke with at the location had a negative experience due to the lack of available customer service.
Pascual Cruz | Online Move InAwsome 2 men helping out in 5he front, even when there was a miscommunication with upstairs they helped me so much.
Travis Nua | First ImpressionsThe access hours being restricted to office hours is going to become an issue when I start working and may need to change facilities. This should be communicated online, not something I'm not aware of until I show up after 7PM to access my belongings. The employees were nice enough to explain the reasoning behind the decision, it's just extremely inconvenient as I just moved here and am now restricted to business hours for unloading a truck with a time limit imposed by U-Haul. The staff is very accommodating and helpful and I appreciate them, their patience and assistance.
Gabriella Russo | First Impressions❤️
DONNIE (dabomb) MITCHELL | First ImpressionsI set my account up online. But then they wanted to charge me and it was supposed to be free for the first month. So I called and the guy told me to just go to the office. So I did. And at the end of the meeting she said I didn't set it up o line, yet she didn't have to ask me any info because it was already set up online. She refused to give me my free lock because she said I didn't set it up online. I did. And also she said that the hours I could access my unit was only until 700pm, but the guy online said 10pm, and there were still people there after 700 so I don't get it. And I work till 5pm that's hardly time to get home and get to my storage. I have a 10ft uhaul truck in NY drive way and I need to empty it but there isn't enough time. So now what?
Kori Arnson | First ImpressionsTameric/ customer service rep competent w/ strong relationship, communication, and technical experience.
R KEVIN BIASBAS | First ImpressionsYour staff was top-notch! It is DIFFICULT TO IMAGINE a storage facility as clean. My experience was FAR FROM a "storage facility " experience!
MICHAELENE THOMPSON | Overall ExperienceReally nice people's working there and helpful. thank you
Stacey Garrett | First ImpressionsWe haven't moved in yet but we will be checking it out on Monday when we do
James Shively | Online Move InMostly everyone was kind and friendly and helpful. I didn't have confidence in the skills of Jessie, mostly because he didn't seem to know too much himself and needed lots of assistance. While I don't mind training someone, it took longer than normal to check in. I had an immense amount of patience but that patience wasn't returned when I was using the stalls to unload my truck and they needed to go home. It seemed my time was not as valuable as their time. There should be a way to lock the facility to allow the customer to completely use the stall and have it lock behind them. Interestingly, the same 2 individuals that took a tremendous amount of time at check in were the ones demanding that we move out of the stalls. Additionally, dogs should not be brought to work. It's unprofessional. The truck check out was much smoother, likely because it was handled by the manager, and there's another younger lady working there that seemed pretty efficient.
Youngmee Moon | First ImpressionsI completed a review for your business and will gladly reiterate very high praise for the staff; especially April, who has restored my faith in an abilty of humankind to provide exceptionally good customer service.
CYNTHIA KLAHN | First ImpressionsThe Experience was awesome the staff was very helpful cordial professional. I enjoyed the visit, and pleased with storage space. Thx
RUTH JONES | First ImpressionsManager couldn't have been kinder.
Doug Cotton | First ImpressionsThe people I've dealt with at this location, from inside the offices who I spoke with on the phone, to the people I spoke with at the counter, to the people I dropped my rental truck and trailer off with, were all a pleasure to deal with, kind beyond necessity, and made my experience with this location all top notch. Would recommend to a friend or family member time and time again.
justin curtis-belgarbe | Overall ExperienceBrand new facility, great security and great access. I managed to get a spot right by the door too which was perfect for my needs.
kaylah owens | First ImpressionsAbsolutely positively the best storage facility & management in the entire metro area. Bar none.
Saskia Rasmussen | First ImpressionsMaria was very helpful. Excellent customer relations skills.
CAMILLE MINOGUE (trustee) | First ImpressionsCustomer service was very professional
Victor Graves | First ImpressionsYoung Man T, who helped me out was very kind and helpful. The process was quick and easy.
Yolonda Dowell | First ImpressionsIt appeared no one in this office knew `anything they were doing besides the manager. They were extremely confused with their computer systems and no help when I had questions. go to another office
Anna Frye | Overall Experience