Staff was friendly enough…but I was handed the keys and not even shown which uhaul was mine. I tried the key in 3 different trucks until the key fit. I assumed I would have been shown which truck I rented and was not. I'm a 30 year old woman and I found it odd nobody walked me out to show me anything for driving the largest truck you have but I managed. Also I did not see the back of the uhaul until I got it to my moving location…dirt everywhere, some glass (not a ton but a few pieces), trash left from a prior customer (even a mouse trap!) I just swept the trash to a corner and laid blankets down that I bought. I was not aware I was supposed to take pictures of the uhaul? Your company doesn't check trucks before renting to a new customer? That's very odd. So I got charged the cleaning fee from the prior customers mess! How is there not record of this truck being charged for a cleaning fee before me? Wouldn't they have gotten charged and someone cleaned it? Makes no sense to me. Overall not a great experience at all.
Tiffany R.
Carroll County True Value
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delphi, IN 46923
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great job! Thanks for all you do!
Drew M.Quick and easy return, friendly service
John G.Their computer systems were not up to par. I couldn't make an in-store reservation. I made the reservation myself on Uhaul.com. Return of equipment was a better experience.
Roger C.The customer rep was very nice, even when I was not, to try and help us anyway she could with the gas dispute we faced. She gave us all the information she could to help us resolve the dispute. I did leave the store in a positive mood thanks to her
Joseph H.