Not really good at helping customers with problems
Kenneth R
Plaza Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, DE 19702
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Customer Reviews
- 5.0 Average Customer Rating
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I was charged for pads but there were none available. No one could help at the fast station. I have emailed you and not heard back. Very disappointing.
Michael CThe truck was dirty at pick up so it would be good to clean it up for the next customer.
Rey SWe had problems with pick up and drop off. No one on site to discuss any problems or concerns. There was a phone number listed on the door to call for management and when we did the person would either hang up on us or send us to voicemail and not respond to our calls. We dropped the vehicle off timely on Saturday and the u-haul app was not working so we had to call 3 different phone numbers to get help. Finally received help but then was told the location has to close out the contract/order. Because the business is closed until May 1st and no one is working there no one closed it out and I had to call back the following Tuesday to yet another u-haul number to get assistance. I was told the regional manager would close out the contract and I gave it 24 hours and when that had not occurred I called back yet again on Wednesday. Finally on Wednesday the contract was in fact closed. We were not overcharged however this experience is very discouraging.
Brian GLocation was changed without notification. Called customer service and due to wait times requested a call back. On call back, sat on hold an additional 20 minutes which defeats the point of a call back. Only thing worth any praise in entire transaction was the truck was clean and mechanically intact.
Bryan F