The truck was clean and the employees were nice. The truck we got that said “gentle-ride” was far from it. The truck was so shaky that it literally unscrewed all the bolts on my coffee table. Nothing broke and I was able to reassemble but it was unnerving and upsetting to find.
Hailey Layton
Bentonville U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bentonville, AR 72712
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very rude, Very unprofessional, they speak in a condescending manner and are argumentative. Stated the days I needed a trailer, I wanted to purchase an extra rental day just in case I wouldn’t be able to return it in time, instead I was told “ you can return it in the morning and you won’t be charged a late fee” instead I received a phone call being threatened with a $130 fee if I wasn’t there when they opens in 15mins (I live 30mins away) when I went to speak with them in person, I was told I wouldn’t be charged a late fee, but when I asked for a receipt, they refused to give me one stating “I would get one via email” instead, when I got home I received a notification that I was charged an extra $130! This location will purposely talk you into getting less days so they can charge you more, beware of this scam! they will get aggressive if you call them out on it.
Brian MoralesThe two gentlemen working the desk on the morning I picked up were great and I enjoyed talking with them while I was there.
Kyle MartinI was over charged when I returned the truck. They said I didn’t put the gas back in the truck. When I called and told the guy I had a picture of the dash. He was acting like I was lying. Then he asked me if I was ok or if I had mental issues. I would like a district manager to call me. I will never rent another U-Haul if this is what y’all do. Call me at 479-402-0943
Charles GilchristService was excellent.
KARON SMITH