I was disappointed when my access was repeatedly denied and I received no help from the front desk. I was not able to get in after the doors locked. This is my first experience with rats/mice. It is unsafe to store belongs where mice come into storage rooms. It is not certain that these mice carry hantavirus.
Christine V | Overall ExperienceSelf Storage Units in Rio Rancho, NM, 87124
U-Haul Moving & Storage at Southern and Unser
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- 4.5 Average Customer Rating
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My past experience with U-haul was very good. I have used your storage and trucks while in transit. No problems.Thanx!
ROBYN M | First ImpressionsFriendly and knowledgable staff
Thomas C | Overall ExperienceWe needed storage for a short time after selling my mom’s house in Florida. We used a large trailer for the move and a large indoor storage unit and had no problems with either. Would highly recommend. Thank you! I’m sure we’ll do business with U-Haul again soon.
James D | Overall ExperienceI have emptied my storage unit and it is available for rental as of 3/25/24 thank you for your unit and service you provided me 😁😁😁
Janet G | Overall ExperienceI had first rented a covered RV space with U-Haul at 1650 Southern Blvd in Rio Rancho, around the middle of 2018. At first the facility seemed safe and secure and most of the vehicles in the area were in good working order. At that time there were just a few RVs and boats that appeared to be not operable. My only concern was that having not operable and/or derelict vehicles parked at the facility would attract criminal activity to this area. Also access to the facility is using a key fob that opens the gate and not a code. While convenient, this does set up the ability for someone to either rent a space and get a key fob or give the key fob to someone unauthorized to gain access to the area. U-Haul states that you can only access the RV storage facility between 6am to 10pm. With the key fob you have access to the facility 24/7 365. This allows the unscrupulous individual to have access to the facility late at night or early morning. In May of 2023 an individual accessed the facility and stole my catalytic converter along with 5 others that day. I did file a police report and asked to have any camera footage sent to the police. I was never informed that they found and camera footage nor did it appear that anyone cut the fence to gain access. After the incident I did speak with the manager, JD Reardon and what the facility could do to enhance security so that this would be preventable in the future. I suggested that they needed to add barbed wire to the tops of the fence to deter access and possibly beefing up the chain link fence or replacing it with a stronger metal fence. I mentioned to JD that I was concerned about the number of older vehicles that appeared to be inoperable as this might be attracting criminals to the area knowing that the vehicles are not moved regularly. I also mentioned to the management team that someone with a blue Suzuki Samurai was living in one of their storage units. (He is constantly parked at the unit and has an air conditioner set up in the summer and heater in the winter and has his dog there as well.) I am sure that the contract for a storage unit does not include being able to live at the unit. Also, I am not sure why the person who was walking the area never saw this or that anything was ever done about it. I was told that U-Haul would look into sensors for the fence, more cameras and having someone walk the grounds each day. This seemed to be a long tedious process and I called numerous times to get updates. I was disappointed that U-Haul did not take a quicker response to having a more secure facility. Consequently, on Feb of 2024, someone again accessed the facility and once again stole my catalytic converter. Again I filed a police report and walked the grounds to see if there was a breach in the fence. I did not see evidence of a breach. After two thefts I have moved my vehicle to another facility that has better security, (stronger fence, on site security, personal code access that is regulated for limited entrance 6am to 10pm and requires that all vehicles be operable and have registration and insurance.) I have spent over $8,500 over the years to rent the space at U-Haul and thought that I should have a reasonable expectation to have my property be safe and secure. I also felt that U-Haul should have been more responsive to changes to provide a more secure and safe facility. I also asked that U-Haul take care of the cost of a new catalytic converter. When I was in the office one of the younger employees told me after discussing about having my converter stolen a second time, he quipped back to me with “what’s the big deal, just file a claim”. Now that is great customer service…..NOT! At the time I did speak with Danny Porras, President of Northern U-Haul, and he assured me that he would start the claim for me. I was informed within a few days that I was denied the claim even though I was told by Danny that they would handle it. Would I recommend U-Haul for storage of an RV? No, and I am not sure that I would even recommend using U-Haul to rent equipment or trucks or do any business with a company that has no regard for their customers. Kris and Carolyn Jones kcjonesnmcasa@juno.com
kris j | Overall ExperienceSo much dust amd dirt got into my storage unit it ruined multiple items I had stored inside. There is also obviously no one maintaining the property because there is someone cirrently living in the unit that was next to mine and no one seemed to care. I would never use this.location again. Over all a pretty bad experience
Zachary M | Overall ExperienceAwsome thanks
Edna R | First ImpressionsI was very impressed with the U-Haul storage unit near Walmart on Unser. I used their indoors storage facility for about 9 months and I always felt safe there. I was also impressed with how clean they keep the facility. They offer free use of rolling carts inside the building which came in so helpful to me because I didn’t have any help moving out and had to move by myself. Everyday I borrowed their carts and moved as much stuff as would fit into my car. I’d go home and empty my car then come back and borrow the cart again. I did this for many days until I had emptied out my unit. It was so convenient for me. I highly recommend this facility! I would definitely use them again!
CORINNE R | Overall ExperienceBest customer service from all the employees
Dolores F | Overall ExperienceRepresentative James on the Southern Blvd location, was very helpful!
Deena W | First ImpressionsStaff was very friendly, only complaint is the pin system to deactivate the alarm wasn't working. Not the staffs fault. Overall very good experience.
amanda m | First Impressions