LMy experience with this Uhaul shop was like something out of a clickbait horror story article on social media. On short notice, I needed to move and store my stuff in December '23. I drive OTR and need to park my car as part of the storage. Shopping around, I found this Uhaul facility, which looked like it had an enormous parking lot due to its previous use as a Kmart. When I called U-Haul about renting a unit, I was abundantly, EMPHATICALLY clear about the need to park my car as well. I asked three different ways to make sure there was no confusion, and was told that would be fine. I also made sure they understood that my truck would be there for a couple of days while I was moving, since they did not have an appropriate towing trailer, and I would have to make an additional trip to go get my car, my truck would be there while I was bussing back to retrieve my car. Moving day came. When I arrived to pick up the moving truck, I again confirmed that parking my car would be no problem, and specifically asked about video surveillance so I would not have to worry about my car being vandalized. I parked my truck where the staff directed me to, got in the moving truck, and went to go get my stuff. I pushed myself physically and got things moved a day ahead of schedule, finishing late at night. I still needed to go get my car, and spent the night in the truck on the lot. Early the next morning, management woke me up by beating on my door and reprimanded me about having the truck there. I explained that it was only temporary as per the original agreement and I would move it after I got back with my car. It took 2 days nonstop by bus to get my car thanks to Greyhound's lovely route schedules. It should have been a red flag that they tried to throw me out in the middle of the move-in process. Couple months went by, everything seemed fine. Then, coming home after a trip on Tuesday, March 5 and found a parking ticket on my car, but it was not filled out. So I took the ticket to the police station to ask about it. I was told they would not have put that on the car unless someone had called it in, and that was just a warning that gave me 72 hours to move (Friday.) So I thought maybe one of the other businesses on the lot called it in, and I should park closer to the Uhaul entrance to avoid confusion. When I got back to the U-Haul to ask them if they knew anything about it, I was told I needed to talk to Ashley, who was out of the office that day. So I came back to talk to Ashley the next day. She confirmed that she had called it in and if I didn't move my car it would be towed. She said it was an insurance matter, but Ohio requires car registrants to carry insurance, and Uhaul insists that storage tenants record their car info in the lease, so that's a lie. I explained that I thought I was allowed to park there, and asked if she could work with me and give me some time to find another location. Her answer was a no, phrased as a yes. She said she would give me until Friday. The police had already told me that Friday was the earliest she could have it towed. So her idea of "working with" someone means she won't have your car illegally towed, commonly known as grand theft auto. How considerate. This may have been the result of miscommunication between staff and management. No matter. Speaking as a businessman myself, this was a complete botch by Ashley. If I had a customer who was interested in a long-term arrangement with one of my more expensive products and paid automatically, I would happily make a concession of otherwise unused parking space. So I found storage with your competitor, Life Storage/Extra Space. They have leased parking available. It costs more, but at least I won't have to worry about my car being towed on a whim. The general staff at this Uhaul facility was good to work with and the facility itself is very nice, but Ashley's management methods and style are best described as "crazy ex-girlfriend."
Craig V | Overall ExperienceSelf Storage Units in Austintown, OH, 44515
U-Haul Moving & Storage of Austintown
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
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$49.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $49.95 Per Month
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![Example storage unit layout]()
Small | 10' x 5' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
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![Example storage unit layout]()
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
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![Example storage unit layout]()
Medium | 8' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$124.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $124.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- ADA
- Climate
- Rate:
- $139.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $139.95 Per Month
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Except for the price increasing twice it was very good. Not sure it would be affordable to most. Pricey
Tiffany C | Overall ExperienceI like it my stuff was safe
Shrie D | Overall ExperienceMy only complaint is that the lighting that is apparently on motion detectors doesn’t stay lit very long. When we were in the storage area we had to keep walking down the hallway and waving our arms to get the lights to turn back on so that we could see what we were doing.
THERESE K | Overall ExperienceAm so pleased with the whole operation thanks
RoseMarie B | First ImpressionsThe sensor for the light in the hallway for unit 1722 was not as sensitive for movement pick up and it took a few tries to get it to turn the light on. Also, maybe extend the time the light stays on as when in the unit, I needed to go out repeatedly to walk the hallway to get the sensor to turn the light back on. Other than that, I found the staff and facility both wonderful. Will gladly recommend to others.
Nancy I | Overall ExperienceI signed up online and was supposed to have first month free rent. Ashley did not honor this at her location even though the website allowed me to choose this location with the promotion. It cornered me into having to borrow money from a family member as my funding availability was too low to afford it myself. If a certain location is not honoring certain promotions the website should reflect that. Was the worst experience I’ve ever had with storage units. She thought she was doing me a favor my giving me the rental for U-Haul an extra day but I had already spoken to customer service about that because the system went down and I wasn’t able to access my truck return nor my storage unit online. It was a system wide outage. Had I not needed to be at this location due to the size of storage I needed I’d have taken a storage unit at a different location.
MORGAN D | First Impressions