I was quoted one price which was also on the display board behind the counter but I was charged a higher rate for my storage unit. The desk associates could not override that $amount and when we spoke to the manager, he said he would not honor the in person quote nor the posted amount on the display board. BAD costume service!
keri s. | First ImpressionsSelf Storage Units in Belmont, CA, 94002
U-Haul Moving & Storage of Belmont
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This facility is by far the cleanest facility I've been to. The staff were very knowledgeable and professional.
Jennifer A. | First ImpressionsEXCELENTE SERVICIO
MARIO A. | Overall ExperienceOnly negative was rat poison spilled in my unit and got over some things. The stairs were also very dirty
ZACHER L. | Overall ExperienceI had an absolutely flawless experience here, and would recommend this facility in a second!
KEITH P. | Overall ExperienceAlex VERY helpful and patient.
DAWN D. | First ImpressionsStaff is a group of kids who doesn’t seem to give a crap about customer service , Every time i went into office to talk about a bill etc ; information was out in the computer wrong , I was also charged a late fee without any email or call , (which they finally got right in file the third visit i had in two years ) until it was already charged , not knowing that my card had declined the day of my bill . Just overall bad experience ,
Kayla Q. | Overall ExperienceVery friendly staff!!! Keep it up...
YAMA P. | First ImpressionsWe purchased locks from u-haul for the storage unit that suddenly got jammed one day and stopped working. We did not get any help from the u-haul staff and had to arrange a locksmith to break the lock and get new ones.
Nikhil V. | Overall ExperienceThe cleanest and nicest storage facility I have been to. Staff is friendly. Parking can get tricky and if you don’t pay attention, you could get blocked in at the loading ramp due to truck drop offs. Just be aware.
Rita T. | Overall ExperienceMrs Jos Barroso was very, helpful, professional, and friendly, my experience was pleasant. Thanks Mrs Barroso.
Belquis B. | First ImpressionsThe staff gets a gold star especially on oct 14th
kevin m. | Overall ExperienceVery helpful staff.
Lynnette L. | Overall Experience