We had a good experience using this Uhaul location.
Sonja S. | Overall ExperienceSelf Storage Units in Reno, NV, 89521
U-Haul Moving & Storage of Double Diamond
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Storage of Double Diamond
10350 S Virginia St, Reno, NV 89521 View Available Units0.1 miles from this location -
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Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
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Excellent service. Helpful staff. Always a pleasant experience.
Eric A. | Overall ExperienceThese guys are really cool. Very helpful and work with you a lot. Definitely 5 stars.
Thomas W. | Overall ExperienceThe toilet in the storage area closest to the rental office requires attention.
Dan W. | First ImpressionsVery friendly staff
Lisa D. | Overall ExperienceSuper easy move. Easy access very happy overall
Teresa D. | First ImpressionsVery good overall except for the roof leak that led to a puddle right in front of my unit. Could have been a very expensive loss if my stuff got wet. Nobody was doing anything until I mentioned it and only then they put down buckets and blankets to catch the water. Fix the roof!!!
Michael L. | Overall ExperienceAt this facility, I had an enjoyable experience. Upon arrival of my original reservation, if you came obvious that my storage unit selected was too small. I was, however, able to upgrade to a much larger unit that you did in the offloading of a long haul trailer from Nanaimo Canada. to Reno Nevada. Just something worth noting, employees parking in the loading dock area for renters to unload or load their vehicle’s, trailers, box trucks is, etc. Impacts those using the services of U-Haul. I observed vehicle’s that were there all day on being a large Ford truck and the other I recalled to be like a Lexus SUV type vehicle. Others were a small Subaru, Honda, etc. I did see some of the vehicles leave at shift change, however, the larger vehicles, as in the Ford and Alexis were still there late into the evening. Really impacts the customer. Aside from that I still was able to manage my offload of my storage unit into the U-Haul rented trailer.
Tim D. | Overall ExperienceSabrina was the most helpful employee. She knew her business and her customer service was exceptional. She truly went above and beyond. I think the other employees should learn from her. Especially the new ones should spend a day or learn from her.
Candace S. | First ImpressionsThank You your awesome!
CURTIS M. | Overall ExperienceExcellent customer service the entire time I was a customer. Thank you for your assistance Lisa
Lisa M. | Overall ExperienceAll good!
CURTIS M. | Online Move InEach U-Haul rental center is certainly different and managed in the way that fits their needs. For this review and this center the facility and grounds were clean, organized, and staff very helpful. I’ve been to other U-Haul rental facilities and are struggling with staff, motivation, space, and equipment. It’s always pleasant and nice to go to the centers, such as this one that I rented the storage unit and have the experience of helpfulness and availability.
Tim D. | First ImpressionsU Haul is half the monthly fee as Public Storage. PS is right down the street without people on site. No toilet. Not as clean as U Haul. Philip Butler was was very professional when he assisted me in the checking in process. It’s like night & day between the 2 business. I much prefer U haul over PS. I like the card for the security instead of using my phone with a password.
Sally G. | First Impressions