Took a lot of time to get unit
Michael P. | First ImpressionsSelf Storage Units in Metairie, LA, 70002
U-Haul Moving & Storage at Causeway Blvd
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- 4.5 Average Customer Rating
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Although there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.
Judith G. | Overall ExperienceThe people at this facility were always willing to help and satisfy the customers
victor d. | Overall ExperienceAlways very helpful staff...thank you...
GAYLE H. | Overall ExperienceThe manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful
NANCY R. | Overall ExperienceMs. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.
nicholas m. | First ImpressionsAll of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I’m a repeat customer!
Karl H. | First ImpressionsWe were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.
Jeffrey T. | Overall ExperiencePlease contact me at 985-401-1850
Angela M. | Overall ExperienceThe Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.
SYLVIA P. | First ImpressionsBest way to save money when moving.
Serge G. | Overall ExperienceAlways the best value and excellent equipment
Serge G. | First ImpressionsStaff was very helpful.
PAT M. | Overall Experience