Jidé is very helpful and efficient. She is always available to answer my questions. I'm very pleased with the service at this U-Haul location. I've been using this storage facility for several years. My only complaint is the continually rising rental fee: I feel I should be grandfathered in and locked down at my current rate which is already almost $40 more than when I signed up for this rental space. PLEASE DON'T RAISE RATES any further for longtime customers, Corporate Headquarters; you are creating hardship. My rate should be locked in. Thank you.
Christine A. | First ImpressionsSelf Storage Units in New Orleans, LA, 70117
U-Haul Moving & Storage at St Claude Ave
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Very excellent service
Carey R. | First ImpressionsEverything was great Thanks
justine s. | Overall ExperienceStorage was very convenient location was good asscibility was on point . Excellent rating . Staff was very helpful and curious office hours very convenient. Only one problem the train that had nothing to do with U-Haul trying to make it after work before office close hoping the railroad will let you pass before blocking the tracks .& sitting on the tracks
Voncile J. | Overall ExperienceStaff is very friendly and helpful.
Hilda L. | Overall ExperienceThe few "problems" experienced through the years I would attribute to the staff being spread a bit thin when a bunch of customers all wanted attention at the same time, which is beyond anyone's control. I am more embarrassed by the behavior of my neighbors, which your staff always handled with tact and aplomb. Not only would I recommend your facility to others, I recently did. A local neighborhood association needs a small storage space for materials needed only once a month, but was told none were available. I related that I was vacating my unit, but the space is too large for their needs and budget. If something does come available, please reach out to me so that I can connect the involved parties.
MARK M. | Overall ExperienceThe staff was very considerate in helping me work through a time of exceptionally high stress. I was injured on the job and fell ill and they were very considerate when I needed them to be.
Andice S. | Overall ExperienceThe Sales rep went above and beyond, when I had credit issue. She waited patiently while I transferred funds
Nelson S. | First ImpressionsOutside of having to remind them 2 months in a row to have the payment switched to my account instead of my mother's it was good. I would have like a light in the actual unit but it was cool.
Kaleena A. | Overall ExperienceThe staff, especially Jidet, were extremely helpful. She stood outside, in the rain, to guide me as I backed up a 26' truck, to the units. But, the storage facility needs air-conditioning, It was hotter, inside, than outside. A restroom would be nice, for after office hours.
David P. | First ImpressionsI’m tired of being treated as if my presence in a business is somehow an inconvenience to the frontline employees. I mean, I get it; you’re not making $100K to work the desk at UHaul. Nevertheless, when I just starting v out in the employment world, I took pride in my job and tried to exceed every customer’s expectations. I spent about $25 renting a van for a couple hours and I’ll spend $270ish for a couple months storage. I understand that shouldn’t come with a neck rub but a little feigned courtesy might be nice. There’s no such thing as “too big to fail.” Just ask Blockbuster. I’ll shop elsewhere next time.
Jeffrey K. | Online Move InStaff was very fun and pleasant thank you
William F. | First ImpressionsBad attitudes. Hard to access parking close to storage entrance because it’s always blocked with uhaul trucks. It’s very inconvenient when you’re trying to get items from storage because the sliding doors are not unlocked at the time the facility opens. They lock the sliding doors sooner than the time of closing. When there’s only one staff on site, it’s a long wait time to have a truck moved to get to the storage entrance. I moved to a new cleaner storage with better access, friendlier staff.
Kimberly D. | Overall Experience