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Jacquelyn S. | Overall ExperienceSelf Storage Units in Plano, TX, 75093
U-Haul Moving & Storage of Willow Bend
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Plano
4101 W Plano Pkwy, Plano, TX 75093 View Available Units3.3 miles from this location -
U-Haul Moving & Storage of Addison
2735 E Belt Line Rd, Carrollton, TX 75006 View Available Units4.8 miles from this location -
U-Haul Storage at Country Club - Carrollton
2220 Country Club Dr, Carrollton, TX 75006 View Available Units4.9 miles from this location -
Metroplex Self Storage #5
1838 S Josey Ln, Carrollton, TX 75006 View Available Units
(U-Haul Neighborhood Dealer)6.4 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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It's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.
Tammy P. | Overall ExperienceOverall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn’t done properly when I was in person to do so
Lawanna E. | Overall ExperienceThey be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht
Kayla B. | First ImpressionsThis was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.
MARTE'S G. | Overall ExperienceI was impressed with the security and lighting in the facility. Also, very clean and well kept.
Robert B. | Overall ExperienceFront desk people was rude
BRITTANY P. | Overall ExperienceMy first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here’s a special thanks.
FREDA B. | Overall ExperienceKen worked hard to find a unit that would be easily accessible for me. Excellent customer service.
Audrey B. | First ImpressionsI want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.
FREDA B. | First ImpressionsCorporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.
Farron G. | Overall ExperienceThe manager helped me when I was in a tough situation thankful for her.
Alice G. | First ImpressionsQuick check-in. Fast, efficient and professional staff.
Farron G. | First ImpressionsI arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 😭
Shaquilla T. | First ImpressionsThe staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.
gabriel f. | Overall Experience