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Jon V | Overall ExperienceSelf Storage Units in St. Catharines, ON, L2M5V4
U-Haul Moving & Storage at Welland Ave
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Chippawa Self Storage
3780 Welland Ave, Niagara Falls, ON L2G6J4 View Available Units11.6 miles from this location -
U-Haul Moving & Storage of Niagara Falls
2485 Military Rd, Niagara Falls, NY 14304 View Available Units12.7 miles from this location
Storage Customer Reviews
- 5.0 Average Customer Rating
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your new phone service and assistance is amazing. very friendly and going out of their way to help and solve problems. a much appreciated change!
Andrew W | Overall ExperienceVery friendly and helpful staff. Truck and storage unit very clean.
BRENDAN B | First ImpressionsVery helpful staff. Had lots of questions which they answered.
Tim M | First ImpressionsI was surprised that my next month rental was not automatically taken, which I had understood would happen. I incurred a penalty charge which was immediately taken care of. this was the only low point for this rental.
Peter P | Overall ExperienceStorage unit had no lighting , difficult to see in the evening. I work all day , could not be there before 1730
Kelli H | Overall ExperienceGreat service and very good and polite staff. Highly recommended!
Adil C | Overall ExperienceShowed gentleman 2 small leak spots .seemed quit concerned I had no looses do too moisture. All good thanks for everything
James S | Overall ExperienceStaff was friendly, helpful and great.
Amaya A | Overall ExperienceGreat staff! They were helpful and kind, they were able to simplify the information I needed to know.
asma a | First ImpressionsStaff is really great! Thanks so much.
Michelle P | Overall ExperienceWe had a storage unit for almost 10 years and never opened it. I will say that the amount of damage both from water and from vermin was minimal - we were very impressed. My issue was with one of the employees, I'm not sure if she was the manager but in my 4 dealings with her each was disappointing and her level of professionalism was poor. On one occasion she stood with her back to me for almost 5 minutes, and after several attempts to get her attention she said "I see you, I'm busy putting on a band-aid". She could have led with that rather than making me wait. Another time she was on her phone texting, possibly for business and ignored me and I had to wait until someone else came in the shop to serve me. Another time she was eating and ignored me and I had to wait for the next attendant to serve me. The final time, she was busy talking with another employee about personal matters and I had to wait until another employee (he was very helpful and professional) to come into the shop to help me. Again, if she was busy, a simple "i'm on my break - so and so will be right with you" would have sufficed. It just seems like customers are inconveniencing her. After spending probably 15,000 over the years for storage fees, a bit of customer service shouldn't be too much to ask for should it?
BARCLAY L | Overall ExperienceGreat customer service - clear information
ernie s | First ImpressionsJasmine, Nathan & Tyler all deserve a paid tropical vacation with spending money and the location manager as well.
KELCY C | Overall Experience