When I originally booked the yhaul truck we asked for a tow dolly in addition in the case my car didn't sell before the move. 2 days before we left from AZ to OR Uhaul called to tell me the tow dolly was not in the city I requested but 45 min away, if I wanted it. Having 1.5 hours of free time when clearing out 2 large storage units is next to impossible with only myself & a friend. Happily, I sold my car the next day. So, I canceled the tow dolly which unbeknownst to me, canceled my entire registration. Called Tigard office, to make sure I had a unit to unload the day we arrived. Uhaul agent had to redo everything and assured me it was locked in. The following morning at 4am I got an email that said, "sorry you decided not to use our facilities for storage, was it something we did?" I called the gal back the next say after reading my info was messed up again. I arrive at 115?? Sw pacific Hwy and they can't find my reservation, again. I looked thru emails with confirmation #s and still, I wasn't in the system. They used my email after 40min not finding me on the system. They tried my email & found it. Meanwhile my sister, brother in law drove in from out of town to help inload, were waiting in their car for me and my friend who drove the truck. They give me a swipe card for the gate and locked up as it was after 5pm on a Sunday. We got in, unloaded & then we're LOCKED INSIDE THE STORAGE AREA BEHIND THE GATE. The gate ended up having a mechanical error, so it was over an hour of idling in the rain, burning Uhaul gas. 1-800 called roadside assistance & tried to open gate electronically but that failed. So they called the GM at home & asked him to come & manly unlock it. He did. Wasn't the friendliest bloke around. Took Uhaul truck key from me after I said I'd be back tomorrow to fill it with gas. He told me I was not allowed to park where the gal told me I could the night before. Told me his staff knows better than to do that. Yet, I'm jist all Learning this from him after talking at length to a very helpful agent in Tigard. I have no more energy to continue the events that happened. I was quoted $17** for the move price and when I used my sister credit card, it bumped up to $19**. It was a miserable trip back in the rain, unloading in the pouring rain. My things will most certainly get moldy if I don't dry them off. Returning to the uhaul was a nightmare being locked in. We waved down passers-by and asked them to try to scan the gate card & nothing. I will most likely use another moving rental truck company in the future.
KELLY LOO | First ImpressionsSelf Storage Units in Tigard, OR, 97223
U-Haul Storage of SW Portland
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Very friendly staff
Terry Jones | First ImpressionsMike was very Helpful and made me feel I was important and good knowledge of what I needed.
nicholas rodela | First ImpressionsI recommend this U-Haul on SW Pacific Hwy. I stored my furniture with them for several years and was very pleased with the facility and the convenience of the location. I also liked the ability to purchase boxes and other items that were helpful for moving and storage.
ELIZABETH CARO | Overall ExperienceOn some days they closed earlier (maybe Sunday?) and I couldn’t access my storage unit, as you can only access during open hours. But this is also nice to have, as there is always an employee on site. Mike was extremely helpful and very kind!!
Marilyn Fowler | Overall ExperienceVery helpful and friendly
Pitchaya Hill | First ImpressionsFront desk person was very helpful
Mark Christiansen | First ImpressionsDo NOT rent from this location. The gate hours are terrible, they made my 2 years of renting from there the WORST it could ever be. They one month after paying my 214.00 then they sent me a late payment notice and when I called to find out why, it was because THEY had credited my 214.00 to someone else's card which was verified by my bank who also was on this call and to this day I still have NOT received that payment back. I also discovered they have rodents in the storages since there is rodent droppings and clothes with chew marks everywhere ruined so much of my stuff. The GM won't ever talk to you no matter why you call and he will note your file negatively with no exceptions and won't tell you. WORST TWO YEAR EXPERIENCE OF MY LIFE!
Sandra Middleton | Overall ExperienceMy U-Haul needs were always met. The service received was above and beyond. All employees showed professionalism, compassion, patience and had great problem solving techniques.
Eugenia Perez | Overall ExperienceThe team here is great and helpful, the store manager is super knowledgeable and helpful as well. I had no issues with this Uhaul, and have used them for many services. I recommend this location!
Larissa Tashchuk | Overall ExperienceLocation is convenient but open hours are too few. Staff was generally helpful. Online check out process was too involved, so much easier to do in person. Didn't seem like driveways or hallways were cleaned too often,.
Ericc Leatham | Overall Experiencethe most miscommunications ever
Ashley Loftis-Rexrode | First Impressions