We were glad that someone showed up to assist us as the app was not working for the return. Thank you! We had put gas in beforehand so it was half full but apparently that was not enough so we were charged $4.50/gal for 5 gallons. That was my fault, however, since it states that in the contract. FYI.
Valerie Dean
Storage Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burleson, TX 76028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff at Burleson rental was exceptional. Very well informed on all aspects of moving equipment pleasurable experience.
Clifton HicksThe experience wasn’t easy at all! From picking up the U-Haul to dropping the U-Haul off everything was very difficult. Computers were down during the beginning of my reservation time and I wasn’t given to option to extend my time frame. Prior to leaving the only instructions I was given was to drop the keys off in the door slot. That was incredibly wrong. I had to drive all the way back to the drop off site and submit pictures of the mileage, gas level and the condition of the truck. After dropping off the keys I had no way of getting half of the information I needed to provide. I was instructed the truck had half a tank and to drop off with half a tank. Since the front desk lady wasn’t at the office even though her office hours stated she would be there I had to go through the return on my phone and was charged $14.22 for a fuel charge for not bringing it back “full” but I wasn’t instructed to bring it back full. The whole rental experience was very disappointing and I will not be renting from that site again.
Ana QuintanillaI felt l iij ke I was at Walmart because I did everything. The employees weren't helpful and I was also over charged
Connie CarterSarah was such a pleasure to work with! She made the whole rental experience easy and I would definitely recommend this location and Sarah to anyone needing a rent a truck.
Birtha West