Highly congested location. Restricted access both in and out of this location due to heavy gas customer flow, as well as directly disrupted access to the trucks due to the location of the air pumps. Truck was not cleaned before use, and the uploaded pictures of the truck's actual condition at the time of pick-up were not accurate. Entirely up to the customer to report / photograph the actual condition of their trucks to ensure you are not held responsible for the condition in which you pick up the truck. There is no designated parking for cars and there is NO convenient parking near this location / intersection. The gas station "offers" you to pay $20 to park at their location. They do not monitor the truck / parking spots. The parking spot for the truck was taken when we arrived to drop the truck off, at it's designated due time. We were then told to park at a gas pump. We did that. Then we were told to move the truck back to a parking spot they opened up a few minutes later. Stressful and challenging rental location.
Sara W
Lawrence Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I know this is probably not possible, but being able to leave your car in place of your truck without getting towed that would help a ton.
Daniel ADrop off was a gas station. I admittedly almost dropped the keys in the box prior to doing the check in process. App was really easy. Limited parking space meant it was tough to take some of the exterior photos.
Dan RBetter lighting. No lights by the lock box which is behind the building. It's dark in this area
JOHN MNever received my receipt. Very confusing process.
Jodi M