I returned the truck at 7pm the evening before it was due the next day, but kept the key to avoid the $20 charge for U Haul checking the truck in after business hours. I returned in the morning in another vehicle at 9:30 am with the key before my due date time and was harassed because the agent couldn't find the key and threatened to charge an additional day because he said the truck could not be checked in without the key. The agent did not charge me for an additional day, but harassed me for not parking the truck according to signs he said were at the drop location. All in all, I would prefer never to return to this site either. After talking to people in the area, apparently this agent has a reputation for this kind of behavior. If I could avoid renting U Haul equipment, I would never rent another piece of equipment again from U Haul.
garry P
Gavons Electronics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colby, KS 67701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy we talked to was rude double charged fuel and not helpful. Not sure I would use uhaul again after this experience.
William Bthey were very helpful. they went above and beyond helping us with truck availability. returning truck was very easy also. would highly recommend them.
James EI had a great experience with this location. The guys there were great. Uhaul itself should be more accommodating to its customers though. I have a Uhaul dealer 5 minutes from my house, but had to drive 35 miles to pick up a rental and a dolly. If my location didn't have a dolly, one should have been delivered for me to use.
JOHN WRich and Gary went above and beyond to help me out of a jam while traveling. If I'm ever in the area again, I'd rent from here. Folks in or around Colby, if you're moving or need to transport stuff around, go see Rich and Gary. You won't be disappointed.
WILLIAM L