The rental pick up location is a dump. The guy could not even rent the trailer to me as he said the computer was not working. He took photos of me as if I was a criminal and going to steal the trailer. Very unpleasant experience. It took over an hour to get out of the place.
Steven Bunkowske
Postmart Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elgin, IL 60123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I had to use the mobile pickup and the application was horrible. I arrived at 3pm, the truck was there, and it took 1.5 hours and multiple calls to finally get the truck. One problem that was unforeseeable was that my account had a hold on it as it was tied to someone else not paying in another state for their rental - the person on the phone who helped me cleared it but could not explain how it happened. I had just rented a truck 2 weeks earlier with no issues. But the biggest problem was that the application did not work on my android phone and had no link to start the truck pickup process. Finally my wife downloaded the app on her iphone and we were able to go through the mobile process and get the key to the truck. My feedback would be to fix the app so it works on android phones.
Dale RublaitusAbsolutely perfect. He is helpful. Efficient. Loved it
MARK WASHFORDTeach the staff better customer service skills
Steven DirkI think it would have been good for him to go over the truck's features and how they work.
Susan Elam