Horrible experience using the app on a Sunday. I had to rent the truck at the Weber location because when I went to pick up my truck at true value, the app failed to give me the lock box pass phrase. It wasted several hours and made me make several phone calls. Ultimately waited on hold for 1.5 hours for my issue not to be resolved by the Sunday staff at U-Haul ride share. I had to extend my rental because of this and I am surprised U-Haul charged me for the second day when they had caused me to lose labor hours to people I had to pay to help move my stuff. I’m not impressed and next time I will not use the app.
Adam S
Webers Trucking Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay City, MI 48708
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Customer Reviews
- 4.0 Average Customer Rating
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There wasn’t anybody at the location and after calling several times nobody answered we just left the tow dolly and took a picture of it. The next morning I called the person who answered didn’t signify that it was Weber Trucking and I confirmed he had the dolly which he said he had just checked in. This location said it was 24 hrs. We were a little in the dark as to what to do.
Mark Mn/a\
Mike HI got in the vehicle, it was supposed to have a 1/2 tank of gas. Welll, it only had 3/8 of a tank. So I snapped a picture of that. The guy was nice enough, but it was very unprofessional to give me a truck with the incorrect amount of fuel in it. I was in a hurry and on a time crunch so I couldn’t go back in and address it with the guy because the office wasn’t even open. You had to call a number on the door for uhaul services, and it took them forever to answer the door. I figured a picture would be better
Trevor RNothing, I thought it was just fine.
Michael G