I arrived early and had to wait an hour for the person to show up. I then Had to go to a second location to pick up trailer. The hour wait was due to him having lunch and being at his second job. Very unprofessional
Jason K
Roadside 24hr Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Drop off was a bit odd and seemed like an empty parking lot. Staff were very helpful and proactive (Rick) which far made up for the location.
Sierra CThe equipment worked as expected, however, the U-Haul Rep did not explain the features or workings of the trailer. If you didn't have experience using a trailer, you have to figure it out yourself . This an independent contractor who cared more for his money than customer service, zero people skills. He complained that I was late for the pick up and late dropping off the trailer. I would use a U-Haul trailer again, however, NOT through this rep.
Robert GClone the guy that runs it.
Catherine MThe signage was terrible. It felt like a back alley transaction. The guy who helped us was not in any u-haul uniform or truck. We basically didn’t think this was a “real” location. The guy was great though and helpful. He had the needed cable for my truck on hand and knew the process. He was able to answer our questions and coordinated the pickup well.
Mark W