They didn’t have my U-Haul ready had to go to another pickup location which set me back an hour n a half. The marathon that was my original pickup they lady had no idea what I was talking about and was super rude
Henry P
Eds Affordable Automotive Repair Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palatine, IL 60067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My only complaint about the location itself is the parking is awkward and tight, so sometimes retrieving the vehicle or returning it can be tricky. When they are open, the guys have been great about helping me with this. However, when I pick up or drop off outside office hours it can be stressful. This past rental I received the BEST cargo van I've ever rented - I hope I get it every time! The new Ram it only had 6,000 miles on it, great tech, and a back window WITH a back up cam! My complaint EVERY TIME is the Uhaul app. It glitches all the time and sometimes I have to call the 24/7 number. This can waste a lot of my time and I'm renting these vehicles for work, so it's not a great process when the app isn't functioning well.
Katherine KIt is in an auto body shop… when I booked for a 11am pick up, no one told me the store closed at noon. Luckily, the auto body shop was open and he begrudginly proceed my rental
Greg Dnot only was the lockbox where my key was supposed to be wide open, i had to downgrade to a van due to a mistake on your end. this caused me to have to make two trips, when i requested to extend the rental by a couple of hours due to the sudden need to take two trips, i was told i would be charged. it is my belief that the fee was waived, at least i was led to believe that. additionally, no odometer was available to look at to measure miles, so i calculated the distance driven (approx 20-25 miles) and let uhaul know. they said they noted my account, and then proceeded to charge me for driving 100 miles. i will be disputing the charge with my bank if i do not hear back from uhaul by friday about compensation for this horrendous experience.
kate cVery good people.
Brennan C