smooth transaction. easy to work with
Herbert K
Sunset Lanes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful and friendly
David BMake sure what time Ray stops checking in the rented truck! NOT ONE of the representatives ever said what time was "after hours" Ray at Sunset Lanes (bowling alley) STOPS CHECKING IN TRUCKS AT 4PM! U-Haul your U-haul app is horrible. I arrived and was there for almost 3 hours on the phone with customer service and STILL was unable to pick up the truck that evening. The next day we went to pick up the truck again the APP wouldn't work! I had to CHANGE every setting on my phone and after 2 more wasted hours I FINALLY got the truck. However, because of all the delays the hired load and unload help I had hired could not help and I was charged $150. and had to move everything by MYSELF! Next because of all the changes to my settings that had to be made to get the u-haul to work caused my phone not to be able to make or receive texts or calls! I had to take my phone to store and wait another 3 hours for the phone tech guys to fix it. I lost every bit of info. I didn't have time so I had to go back later to have my info restored! When I took the - back it was just as bad. But as a bonus U-Haul waved the after hours fee even though I was in the parking lot of the stupid Sunset Lanes. I am beyond fed up with U-hauls placating customer service that can't do anything to help and Managers that are just as powerless and keep transferring calls. You need to reimburse me for my wasted time (your fault) and the money I lost because your app sucks and had to load and unload ($150)everything by my self. U-haul had no issue taking my money but has treated me in a dismissive manner. -
Kellie LLonger hours of operation
JOHN MThe guy there is always great the equipment is always clean and ready to go One of the best locations I've been to in 10 states
Craig S