When I went to pick up my rental, the clerk told me I do not have a truck because there was a problem with it. Seeing another truck in the lot, I asked why I couldn't have that one since I placed my online rental 6 days prior. She said someone already rented it for later in the day. After 10 mins of conversation, she rented me the truck anyway. The truck was dirty in the cab and the back. I only put 22 miles on the truck and dropped off 6+ hrs earlier than I said I would. My online agreement said my mileage was to be .89 per mile. Once I actually received my mailed receipt, they charged me $1.19 per mile. I went back but the person I spoke with wasnt there. How do I get the mileage charge corrected?
Joseph C
La Grange Park BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Grange Park, IL 60526
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was fine. It ran a bit rough but made the trip. The people at BP were easy to work with.
Gary STook forever to get approved which was not advertised ahead of time. I would’ve arrived earlier if I knew. Also it was not clear where to get the keys
Lindsey AI had a huge issue with returning my truck. Waited on the phone for 1hr at the drop off location due to the issue. Drop off location was different then what was told and on agreement. Had to wait in gold for over 1hr to get it fixed on a very stressful moving day!! Very stressful very disorganized and everyone tells you something different. I will think about this if I need to use your services again.
Tammy BNothing I can think of.
Joshua E