I did t even speak to the uhaul person. The clerk behind the counter was clueless and called someone’s dad. When I spoke to the person he said he’d check me in. Well today uhaul calls and wants to know where their trailer is. I had to get on the phone with customer service who attempted to reach someone at this location and they had to have the district manager drive there to verify I dropped the trailer off.
Michael F
Star Mart 17
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kempner, TX 76539
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Customer Reviews
- 4.0 Average Customer Rating
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Please come up with plane for a lift device on all trailers. Those well built trailers are heavy if you’re over 60. Sometimes its necessary to disconnect from trailer for whatever reason, Thanks
PAUL SAfter the pick up took 35 mins or so, and we were told to hook up our own trailer. No problem we can hook up a trailer but after we get down the road we receive a call asking for pictures of the connection for there files. Returned durning normal business hours was told to use the app because they did not know how to return one, and the app would allow for me to do It my self. Uhaul could rent a lot with a gate code and no employees if we have to do everything our selfs as customers. This rental experience as far as customer service went was no stars!
Michael APhone number on contract was disconnected. Had to chase down a valid number. Called ahead per contract instructions and no one ever answered the phone even after waiting on hold for a while. Arrived at the location and hung up bluetooth. Showed uhaul contact that phone number on the contract was disconnected and no one answered my call.
Victor GWe filled the tank up to the level it was at when we received it, literately at this location since it’s a gas station. They still charged me nearly $8 for two extra gallons. Definitely will never use this location again after this experience.
David S