Never rent from here. They do not follow U-Haul’s policies. I extended for an 8th day and was charged an extra week (no one cold figure out why… b/c it’s what this owner does). I extended for the extra week b/c they charged me. I turned it in a day early… I was not refunded my extra day. The staff is rude. If all U-Huals were this store. You would be bankrupt. I’ll put in a BBB complaint perhaps an ADA complaint. It’s that bad, and I just got thru telling my rep how great UHaul is. The guy working there berated me when I showed up. He was surly at best. Dropping off this guy was told me to move my van (your van) by banging on the window. No “hello” “please” or “thank you” I was in parking spot, but a guy was picking up a trailer and wanted easy access. I actually assumed he was just a jerk with the guy in the truck. I didn’t think he actually worked there. I’d love to send you the picture of this U-Haul’s handwritten policies taped on the desk with a single piece of tape.
JAMIE HOGUE
Benbrook Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benbrook, TX 76126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent
carl tuckerI’m charged way too much. More the. I should have! I’ll never go to any U-Haul again
Kyle RiceJUST KEEP ON DOING WHAT YOU ARE DOING NOW
carl tuckerWe were greeted immediately upon return of the trailer. Very kind and helpful staff.
Nicholas Bartley