Get the truck repaired at least, theres a huge chunk of the top corner gone that’s barely patched up. Trucks are normally dirty on the outside but it got my things dirty & wet too. Also there was no specific “office” or place to go when you got there or where to drop the keys (other then in the box, but it was quite hidden). I also called during “business hours” but it went to the shop there and they said they didn’t do U-Haul and the guy wasn’t there. But everyone was very nice & helpful.
Rose Wessely
Wheel Accent
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, GA 30034
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Customer Reviews
- 3.5 Average Customer Rating
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Staff is amazing. Mitchy and Jacob are the best.
Taliah BroyardThe I drove the uhaul truck 60 miles but was charged for 151 miles. I figure the gentleman giving me the u haul didn’t properly record the odometer mileage before I used it. The back and the cab was dirty with trash, and the mileage wasn’t as recorded either so I was charged more for that also.
Bryan HatcherI arrived at the appointment time of 4:15 pm. The key was in a lock box. However, the location manager (Armeci) was not on site. I waited 45 for him to arrive. Then, after 20 minutes figuring out the rental contract on his tiny phone, I was given the key to the rental truck.
JIM BARROWI scheduled for a pick up at 1 and to use the uhaul for 8 hours. The location closed at 7 so I had to have the uhaul back before they closed. What made it worse was it took 43 minutes from my scheduled pick up time to drive off because he was confused with checking me in and talking to all of his co workers instead of helping me.
Khayla Smith