Maybe don't have trucks on the road that are long past life the truck ramp didn't work properly the truck had bad shake between 60 and 65 and when u decelerated gas gauge stopped working went to orange and stayed there even after filling other than that I made it and it ran fine
Bryce A
Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cottage Grove, MN 55016
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- 4.5 Average Customer Rating
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Renting UHaul from Greg at Acorn was easy. My complaint was that the fuel gauge on the truck was broken. The fuel indicated 3/4 tank at start and was fine on the first leg of the journey; however, I noticed the gauge was suddenly at EMPTY on the way back. This completely freaked me out, making me think that I had used all the fuel and that I was in danger of getting stuck on the freeway. I quickly made it to the closest gas station and filled up. To my surprise, it topped out at 27 gallons. I started up the truck again and the gauge was still showing empty. At this point, it hit me that the tank was never empty and that the gauge was broken. I had always planned on fill the truck backup to where I started, but wasn't planning on over filling by a significant amount. There was a policy to not give credit for filling more gas, only policies that penalizes for not return with the same level of gas; however, in my case, I had to fill it because the gauge showed EMPTY! I am not sure what other customers could have done in this case. I think it would have cost UHAUL way more to have this truck towed back. In my opinion, a truck with failed fuel gauge should not be rented! I had only drove 49 miles, and so even at the worse MPG of 5mpg, I would have used less than 10 gal of gas. I left a voicemail immediately after returning the truck afterhours and received a voicemail from Greg the next morning. Greg didn't seem to recognize the fuel gauge issue but did confirmed the gas tank was full. I have pictures and receipts to prove my case. Again, UHAUL should not have rented a truck with failed fuel gauge, no customers would have rented a truck with a failed fuel gauge if they had known, and customers should not be penalized because there was no way to tell how much fuel was left in the truck. No extra charge was placed on the account, but I obviously had to over pay for fuel significantly at the benefit of UHAUL, which left me with a slight bad feeling. With the failed fuel gauge (I have photos), I paid 27.739 gallons of gas at $3.199/gal, which cost me $88.74 (I have the receipt). I only drove 49 miles (proved by the odometer), so I really only needed to add about 8 gallons. Overpaying the fuel by $50-$60 isn't going to break my bank, but surely no customers would be happy about this situation. I recognize that Acorn doesn't own the truck, but does process the rental. I also recognize that UHaul count on customers to report issues with the truck, which I did before getting billed. I wish UHAUL/Acorn would have been a bit more fair about this situation. Aside from this, I was able to get what I needed moved, took care of the truck and put it back exactly where I got it from.
Geoff CNormal operation
thomas gYour online process is terrible. Spent over 1 he trying to check out the trick with 4 different reps. Finally the rental office opened up and I got checkout done on 10 mins
Alex RThe guy there was nice and helpful when I was there.
mai y