Everyone here is so kind but every time I rent a truck they seem confused and make me wait a long time to get the key from them even though I’ve already paid and checked it always takes 20 mins and this time they made me walk back to an office while he looked up my rental information. It wasn’t the most comfortable feeling. They are very very nice people. I just don’t understand why they always seem confused and it takes so long.
Scarlett Arlt
Big B Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sprague, WA 99032
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Customer Reviews
- 3.0 Average Customer Rating
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My family and I did not feel this was a safe and appropriate UHAUL location. We walked in and the gas station was completely empty. No one came out and we had to ring a bell for assistance. We waited at least 10 mins before someone finally came out and then it was another 10-15 mins waiting till the gas station attendant were ready for us which was a small office cramped with miscellaneous gas station and office items. We were already behind schedule because UHAUL changed the location of the truck WITHOUT MY APPROVAL from what should have been a .5 mile drive to over 50 miles so we were really mad and frustrated by the time we got there. Years ago, it use to be a 10 min experience. They would just check your driver's license, sign some paperwork, annotate any defects on the truck then promise to bring it back with a full tank of gas. Now, its a painfully long process that includes having to use your own smart phone to take a picture of your driver's license which you upload yourself and a truck with 1/4 of tank of gas. Ridiculous! I will never use UHAUL again.
Julia Blair