Location not very knowledgeable on how to hook up a trailer very unprofessional.
Kelly H
Julies Fuel Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Knoxville, TN 37914
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Had an appointment for 11:15am. Showed up at 11:10 and was told by the store owners I would have to wait till 1pm they close the uhaul for their lunch. This is unacceptable for a business. Owner was rude after I contacted uhaul and he was made to give me a key.
Wayland FThe gentleman who rented the trailer to me, came outside and showed me what trailer to take. He said he would be right back and never came back out of the store. I had to hook everything up myself and check everything out, as well. I returned the trailer within 24 hours but was charged for 48 hours. I just contacted the gentleman and he said I have to contact U-haul to get it refunded to me.
Lonnie DThe internet said open on Saturday but the store clerk said it was closed
Dwayne JRep took pics of my credit card and DL with his personal phone running the u-haul app. Assured me that the trailer was water tight after being advised it was going to be hauling very expensive digital electronics. There were two other trailers to choose from on the lot. The trailer ended up leaking water significantly making a real mess. Rep refused to assist in hooking up trailer to truck despite having reported that I'd had major spine surgery and was not supposed to lift more than 25 lbs. Rental Agreement would NOT print out from e-mail and he refused to print one for me. Spent an hour and fifteen minutes later with corporate trying to resolve issue to be able to print forms. Rep again refused to assist in detaching trailer from truck upon return nor would he assist in spotting its location in a VERY tight location from where it was originally removed. I have used U-haul rentals for decades and this was, by for, the absolute worst experience ever. The business location signage does NOT match what's on U-haul information about location making it difficult to find.
K T