Site sit is closed on Sunday when we went to return the truck. We followed all the steps, took pictures, submitted mileage and gas information. However, when we tried to upload the required pictures, the app wouldn't work. I was instructed to skip the pictures, drop the keys in the drop box and an attendant would call. We never received a call but I did receive notification that we were charged $45 for a cleaning fee and an after hours drop off fee. The truck was clean and why have drop box options if one can't drop the truck after hours? Not happy at all and still have not heard from this location to explain the charge or ask for pics.
Becky Donaldson
Air Tool Maintenance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97404
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Customer Reviews
- 3.5 Average Customer Rating
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Phillip SurineThe person running the place could have been a little quicker with the paperwork but overall it was ok. I would have liked to have a receipt but I was not offered one and the guy never mentioned giving one. I have to go check my bank account to find out what I had to actually pay. I was not very happy with that part.
Kim reetzI was able to drop off truck via the app and waited for an Uber. I had no problems.
peggy webbI picked up the truck and it was reading 16 miles til empty. Had to rush to the closest gas station in the early morning in fear of running out of gas. Took me 30 minutes to do the 24/7 login to be able to get the truck. Truck should be given with full tank then I refill it to full. Very likely won’t get any refund in gas even though I left it with more gas in it then when I picked it up.
Ryan Helfrich