This location is closed and according to others in the packing lot, it had been closed for months. There was no signage and no dropbox for the keys. I called the customer service line and they were extremely unknowledgeable and unhelpful with this location. This location needs to be removed as an option ASAP so no other customers get routed there and get told to go elsewhere.
chelsey c
MMG Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20879
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Customer Reviews
- 2.0 Average Customer Rating
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This location was a parking lot. There was a lack of signs and no noticeable office. No one answered the phone when we called. We walked around the parking lot and finally found an office with a key drop off in an apartment in the adjacent apartment complex. Very confusing.
Laura LThis place was very weirdly layout. And the instructions to pick up are nonexistent. I had to call customer support twice for help. The sign for U-Haul is hidden and the office is on a pathway on the side of the building. I first went inside the building and it was empty. There should probably be a small sign stating where the office is. Also, as a 24/7 location it is pitch black! As a female dropping off at 9 pm, I was very scared! It is also difficult to park. Please invest in light posts.
Amanda ASingle employee on site who was unfamiliar with the equipment and was not helpful with disconnecting the equipment from tow vehicle.
Danielle AThe best and classy U-Haul I’ve ever been to. That place is clean and comfortable man. Merlene is the best. Very nice and welcoming.
Hassan Q