I was very upset when we checked in the truck using the U-haul APP. We were charged an additional $12 for mileage. We picked up the truck in Aurora at your location on Abilene. Drove the truck directly to our house in Aurora. Loaded the truck from our driveway, We then drove the truck to our address in Monument. After unloading the truck we drove the truck to your drop off location on Woodmoor. We were charged for additional miles. ARGH! Maybe we should have had someone deliver the truck to us and pick it up to avoid the additional miles that were not calculated correctly in your mileage plan, Since there was no one to talk to when we dropped off the truck we were subject to your charges in the APP. We have rented several trucks from U-Haul over the past several months. We should be rewarded for frequent rentals. I am disgusted with your mileage calculations!
John Keighin
The Mine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monument, CO 80132
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The app did not work!!! Did an after hours return and had so many troubles with the app. Luckily I took a ton of pictures and screenshots and left a message for contact the next day. Things got cleared up and the customer service was great! Highly recommend fixing bugs with the app.
Christina TannerClean the back of the truck. Trucks with full gas tanks would be great at pick up and return.
Michael ThompsonAll good!
ROBERT GARLINGTONThe lady at the front desk was excellent in helping me, very professional and pleasant to work with. The reason why I ended up working with her is the online check in process is really bad! I got so frustrated with the check in process I gave up. I will say, when you reserve a vehicle it's very easy, but the electronic check in is awful!
Edward Ammon