The only compliant I have is we requested and paid for blankets with our online reservation. Although, it was made online; the reservation was made night before and we did not pickup truck until next after hours. Therefore, rental site had all day to supply blankets. However, when we mention to them about not having them, we were told we had to take it up with online customer service, as they are not responsible for reservations after hours and would not been able to supply blankets. Remind you reservations was made day before and was not picked up until next day after hours. A whole business hour day went by, and they did not acknowledge our rental. They continue to rebuttal due to it been reserved online they have no vision of online reservations. It seems pointless to be a U-Haul rental service affiliated and not have visual of online orders. Just know if you need equipment make sure your rental is picked up during business hours, so they can assist you.
marco pass
Double Eagle Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flowery Branch, GA 30542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Your UI for your app, explanation of how the “referral” system works, and your on the phone customer service is sub par. I had to wait over 45 minutes to pick up the truck for a verification because the application wasn’t showing the chat from the customer service agent that was trying to tell me I have an out of state license and I need 2 different verification sources. We called customer service, and again, we’re not told we needed 2 different verification options, and the rep was very short and standoffish. It would’ve been nice to be immediately told I need 2 different verification sources if I’m an “out of state” renter up front, and save us time.
Armin MemovicThe truck was clean and ready to go. However, it was a little difficult to lock the back gate and the check engine light was on doe most of the trip. The UHAUL representative was nice to show me how to close the gate properly. Overall, the truck was useful for the local move.
Virginia Pierce-KellyThe truck had some damages not register in the previous photos. The fuel tank was not full.
Edison RochaThe truck had been parked under a tree in the outside was filthy
JUSTIN LOPES