We reserved online with a credit card, then the man asked for prepayment again without a clear explanation as to why. He then attached the trailer to our truck. We drove 35km and it doesn't pull right. We got out and the trailer was not even attached or locked down. Thank goodness we attached the safety chain. The man did not know how to secure a trailer obviously and it could have been a very dangerous situation.
Kenneth H
Key Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, ON N0H1G0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Accommodated me on a last min one way rental at Christmas cause the original location joes garage closed early without notifying anyone. great guys.
Kim SBetter check with rates. Don’t belive their words they are liars. They charged for another insurance in spite of i having full insurance which is covered by my Bank. Hidden charges applies as well. So make sure what location you are dealing with
jatin kFriendly staff. They have slow internet connection they blamed. Check in process took forever to finish. Equipment was dirty inside. Check out was a breeze.
Vadim KPick up location needs to be aware prior of customer reservation. Took approximately 40 minutes. When I dropped vehicle off, he was waiting, that's great, but I asked if that was it? He did not explain about online check-out. Just said I was done. No verbal information before I left about gas. Was apologetic about how long it took, very nice, but not informative.
Elizabeth S