Since the “Pick up my Truck” did not appear on my website account, it took over an hour of calls and website work to figure out my truck was not available. Finally, via phone I was directed to a larger truck—the keys were in the back…but the password was incorrect for the lock. I called the U-Haul number and was told someone would be there to help “in a few minutes.” After waiting 45 minutes I walked back to the office again where there was an attendant—the attendant couldn’t open it either. Finally (again), someone arrived with a book of passwords and we got the back open. The attendant was only able to find 4 of the 12 furniture pads I ordered. After this 3 1/2 hour ordeal, I was finally able to get to the house where I was paying 2 professional movers to wait.
James C
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, KY 42104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Simple process to drop off
Steven JElizabeth was friendly knowledgeable and just all around awesome
Trista GI did not order this UHAUL PLEASE CONTACK ME IMMEDIATLY FOR IT IS NOT ME THAT PI KED UP THIS UHAUL CALL ME AT 270 645 3050 FOR I AM IN LOUISVILLE, KY.
George aThere was no one at the location when we got there. It was 11:30 am . They were closed for the day. So I couldn't tell you about the people there. We waited to see if anyone would come back but no one. Then when I tried to call for assistance I had to take pictures of inside truck but I had already turned in the key so not possible. I waited to turn in the truck until Monday morning so there would be someone at the location. As I said no one. Then I had a problem getting the location finder for your company to work so by the time we got that to work it was after 12:00 drop off time I called got automated system almost impossible to get past that to talk to a person. Finally got someone and she just said drop the key all will be ok when I asked for her to verify my call she acted like I was stupid for wanting that I usually am very easy to please but this was not a good drop off. I don't think I should have to do your work for you. I asked if I could drop off at another location and was told no. I better not get any extra charges for this drop off.
Signe B