Supposed to pick up truck at 7pm. No key in Dropbox. It was an hour and a hold round trip. Called 800 number. Was told we could pick up at 6am next morning. Drove another hour and a half and they didn’t open until 8. Took 3 trips to finally get truck. Had reserved 12 blankets. Location didn’t have blankets. Lady helping me at location was nice and credited me miles and the day we didn’t get. Also took $10 out of her own pocketbook to pay for missing blankets. Although she was apologetic and tried to make it right, this was a major issue for our move and caused us to be days behind where we needed to be in our move.
MICHAEL M
Myers Customs & Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tullahoma, TN 37388
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Customer Reviews
- 4.5 Average Customer Rating
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Unable to drop-off via the app. Still have not received confirmation of dropoff.
Suzanne KExcellent courtesy service thank you !
Audrey JNot applicable
Gary TMake sure they exsplane the insurance is per day not a one time charge. We were not told that the price of 16.00 a day and not a one time fee for length of rental. Also was given 40 miles at day of rental and when we took it back they did not adjust the mileage. They charged the full mileage. When I called to say we needed a extra day or two she (Jennifer) I ask about allow the mileage and she said she would adjust it not to worry about it. When we went to turn it in she was not there so her spouse waited on us and was very rude, so my husband try to tell him we were allowed 40 miles and that Jenifer said she would take care of it and he got a little hostile with us. This ended up costing us 485.00. 185.00 more dollars more than we exspected. Very disapointed in u-haul rep.
Linda r