When I picked up the trailer, the attendant asked where I wanted to drop the trailer at my destination. Not knowing the destination area, I asked for something close so he gave me a recommendation. When I arrived in Maryland and off loaded the trailer, I found a UHAUL depot 1000 feet from our hotel. When I tried to drop the trailer at 8627 Ocean Gateway, Easton Maryland., the staff stated I could not drop the trailer at that location because they didn’t know it was coming. They were not helpful as to why I could not drop a UHAUL trailer at a UHAUL facility. I was told the trailer must be dropped at the location on my contract. When I rented the trailer, the attendant told me I could drop it at any UHAUL facility. I had to drive 30 miles out my way the next morning to drop the trailer at the recommended facility. NOT A GOOD CUSTOMER SUPPORT PROCESS for customers that do not know the area!
gary a
Strain Family Motors LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lisbon, CT 06351
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Patrick was helpful from my first phone call to the pick up of the trailer to the set up. Simply great service.
Gordon CI returned the trailer after hours - there wasn't great signage but I eventually found the box to return my contract because the app wasn't registering my location for an electronic return but overall no real complaints.
lauren sThe service of this location was great. Help us out checking in and checking out no problems nice and quick.
Scott SAmazing
Bobbiejo T