I was supposed to notate any damage before I left but didn’t see the message until I got home. Wish the person helping me would have mentioned that I needed to do that before I left.
Corey H
Maytag Laundromat
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale Heights, IL 60139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service agent representing UHaul was very "harsh" and needs to learn customer communication and customer service skills. EX "You are late. We don't hold reservations" (I was late to the initial appointment time but there are many different ways to say something like this that doesn't demean a paying customer" As we are going to the parking lot where my personal car was parked "You can't park there". (Again many different ways to say something like this) I called to see if I could extend the reservation by one day. "Weekends are very busy. You can't expect to just add a day" . Me: "What does that mean? Can you please clarify if I can add a day to the reservation" Agent "You'll jut have to pay more" "
Robert WCustomer experience very poor. Overcharged. Web interface not user friendly and extremely inaccurate. I WILL NEVER USE UHAUL OR OTS AFFLIATES EVER AGAIN.
Joseph WWas not friendly misleading and I haven’t received my refund.
Tania BSomeone came out right away to assist with the drop off.
Anna W