The same as I was be there when i needed a rental and good customer service thank you
SANTOS R
Music Man Sounds by Leslie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Bay, FL 33493
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Service was 10/10 he made sure that I was taken care of and will make sure that you will be cared for just make sure you give a call before showing up.
Javier ZThis was by far the worst experience I have ever had renting U-Haul equipment. This dealership gives U-Hall a bad name. This was the ideal location to rent a U-Haul truck since the house was just a few blocks away and I will need to rent again shortly but I will never rent from this location. I first contacted this location at around11:30 a.m. and was told he would be at the location to rent me the truck at around 5 p.m. Around 6 pm I called again and the number was out of service. Around 7 pm I went to the location and saw another number which I called and I was told that he was an hour and a half away but he promised he would be there. We took the furniture and boxes and put them on the lawn while we were waiting to get the truck. We went to the dealership to wait and he finally arrived at the location around 10 p.m. He indicated that he was doing me a favor to rent me the truck. If he had told me in the beginning that he was out of town working and couldn't rent me the truck I could have tried another location. His attitude and customer service is totally lacking. . If you would like to contact me for further details I can be reached at 478 230 9581.
Charles HUHaul failed us from the start. From not having a truck for us despite our reservation, to passing us from site to site trying to find one, to finally having us have to drive over an hour to get somewhere that did have a much larger truck than we'd ordered a day later than it was reserved for. At that point, we simply grabbed the truck when it was finally available and didn't even ask why the cab was dirty with the leftovers of whoever had rented it before and the truck was scratched. We didn't even get the receipts to show how much we were charged until AFTER we returned the truck and someone emailed them to us. We also ended up paying more in gas for a larger truck and missing an expensive day of paid contract work. Apparently this is common practice with UHaul at the end of each month and I'm only glad we talked to the actual sites as we went because apparently internet reservations are worth even less than our phone ones which weren't worth anything to start with. The only highlight of the entire ordeal was how easy turning the truck in after hours was and how friendly and helpful the return site was. This was pulling teeth the entire way through and just like pulling teeth it turned out to be much more expensive by the end than the estimate at the beginning had been.
Jen SVery patient and professional
Stephen B