The rental agent was untrained on the computer sign out of truck and equipment. It took over an hour for her to wade through each step of the process. I had to produce four, 4, forms of ID, and she still wanted a friend's name and email for "payment assurance".
I will not rent from UHaul again. Very unprofessional. Oh, and she didn't include my second handcart with my order which caused the drop off location to call her to verify that I did not receive it.
If you are asking for all the information that you do on the online sign-up, why it the clerk asking for the same information, the same credit information, and also more than two forms of formal ID. Get a super user-friendly computer program for very unskilled people to operate it at the pick up and drop off points. Customers do have other choices when treated so poorly.