It was a great experience
Saeid Jamilan
Homestead 76
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cupertino, CA 95014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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WS easy and fast to rent a truck with them
rigoberto reyes-lopezFriendly staff. Very helpful and accommodating.
Ron SpillingerIt’s a gas station-U-Haul at the same time…parking can be limited
Mark OngkoI placed my reservation on Sept. 12 for an evening pickup on Sept. 29– that’s 12 days on advance. On the night of the 29th I went to receive my truck. To my surprise there was no record of a reservation in my account— on the app or the desktop website. I called customer service and was on the phone with them for a total of 92 MINUTES troubleshooting the issue. I was asked for permission by the rep to enter my account so they could rebook the reservation. After that, I was asked to provide a photo of my driver's license, a photo of my face, an alternative contact, an additional contact, and a copy of my passport. I thought that this must be a joke— I have never had to go through so much verification with U-Haul in the past— but the rep assured me that this was the “new policy.” She informed me that U-Haul would be texting my two contacts very soon in order to verify my identity. I put down my parents as the two contacts, and we waited 15 minutes for the text from U-Haul, the text never arrived and we were unable to proceed with the verification. Keep in mind that me and my elderly parents are waiting in a dark, unlit parking lot on the outskirts of town, in front of a smoke shop— for two hours while we waited for Uhaul to resolve their error. I informed the rep that the texts never came and that my passport was in storage so I’d be unable to provide it. I suggested that I show an alt ID and asked for alternative solutions. She told me that she’d transfer me to the 24/7 line and said that they might be able to bypass all of these additional verifications. Once I was finally transferred, the rep told me that those additional ID verifications are unnecessary and proceeded to give me the padlock code so I could finally access the vehicle. I requested a refund/compensation from Uhaul and was ignored.
Clark Barclay