My experience was not pleasant with U-haul. My bill was PADDED. The utility dolly I had requested and was billed for, was not available. THEN I was charged $10 extra for the small dolly that was offered.
The TAX was 14%. Our states tax is 9%. I was taxed on the INSURANCE, Environmental charge and dolly. There should NOT be a tax of 14%, especially on ADD-ONs.
MOST IMPORTANT: My internet bill said that the truck was due back on July 8, 2015. Today. It did not state a specific time.
When I rented the truck, the u-haul representative did not specify that I had to return it the same time I had rented it. 8:16am.
I did turn the truck into the dealer at 8:42am. I was charged for the DAY, Plus insurance - which is OPTIONAL, and the 14% tax on TOP of that. I did NOT authorize payment of the charges for today.
The money - PADDED charges and all - insurance - was taken off my card.
SHAME ON YOU. I WILL TELL EVERYONE I KNOW TO NEVER USE U-HAUL.
I WILL TELL THEM TO USE RYDER OR ANY OTHER COMPANY.
I AM REPORTING YOU TO THE BETTER BUSINESS BUREAU.
I made my reservation through the Lawrence, KS location and was disappointed to have to make an additional 24 mile trip to pick up this trailer.
Excellent customer service, very helpful to a city boy that doesn't use trailers much.