Empire Car Rental (U-Haul Neighborhood Dealer)

Empire Car Rental (U-Haul Neighborhood Dealer)

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Address

186 Mulock Ave
Toronto, ON M6N3C8

(416) 532-9191

(Keele & St Clair)
Driving directions

Details

Standard Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm

Features  

  • 24 hour dropoff

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Trailer Rental & Towing in Toronto, ON at Empire Car Rental

Moving to or from Toronto, ON? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Toronto, ON, M6N3C8 today.

Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Toronto, ON

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Cargo trailers

Cargo trailers in Toronto, ON are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Empire Car Rental!

Utility trailers

Utility trailers are perfect for towing large or oversize cargo in Toronto, ON, M6N3C8. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Empire Car Rental provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.

Car trailers

Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Toronto, ON and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.

Motorcycle trailers

Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Toronto, ON online today!

Trailer and towing supplies

Buy a trailer hitch
U-Haul trailer hitches

Enter your vehicle information and we'll help you find the right trailer hitch.

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Hitch balls and mounts

Buy standard and specialty hitch balls and mounts.

Buy hitch wiring
Wiring and lights

Everything you need to hook up your vehicle to your trailer.

Trailer and towing tips

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Select-A-Hitch Guide

This guide will help you select the proper hitch for your vehicle depending on what you want to tow and your vehicle's capabilities

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Transporting vehicles with low ground clearance

Sports cars and specialty vehicles with unusually low ground clearance cannot be loaded and unloaded onto the Auto Transport in the conventional manner.

Customer reviews

therese t. on 1/19/2015
Rating: 2 out of 5 stars

Have the correct vehicles for the client's needs. Always have a ramp on all vehicles to help in the aid of getting the items into the truck.

CAMERON J. on 1/17/2015
Rating: 3 out of 5 stars

Actually clean the truck before giving it to people and have a quarter tank of gas in the truck when you say there is a quarter tank of gas.

DAWNE S. on 1/13/2015
Rating: 3 out of 5 stars

easy to find and drop-off after hours, and very close to the TTC streetcar

Amila R. on 1/12/2015
Rating: 5 out of 5 stars

It was a bit difficult to find the location. Directions should state that (if you are driving)there is no access via St.Clair Ave and to go around via Keel south of St. Clair

LUCIANO C. on 1/10/2015
Rating: 1 out of 5 stars

I paid over $700 for a 14' Truck and trailer from the Keele & St Clair location. What I received was an attendant who gave me the wrong keys, did not check the truck over, and worst of all, attached a RIPPED strap to the front right wheel of the car I was towing. The attendant from the drop off location was so stunned that he had allowed me to drive from Toronto to Ottawa with a dangerously unstable trailer, that he called his friend over to look at the setup in disbelief. I am more than upset that I paid SO MUCH money and was still put in danger by a poorly trailed attendant and poorly kept equipment. I'm hoping someone will be in contact with me before I post these images and video to social media.

adam t. on 1/10/2015
Rating: 4 out of 5 stars

The guy working was friendly and helpful.

Leonardo M. on 1/10/2015
Rating: 1 out of 5 stars

Don’t be late on office hour, don’t call the customer “mafioso” or “camorrista” and don’t leave the office during the hour of service

Stacey H. on 1/8/2015
Rating: 1 out of 5 stars

I will never use uhaul again! WORST EXPERIENCE! Do yourself a favour and save some money by calling discount truck rental...this is what happened to me I am so very disappointed with the Uhaul service. I am a frequent user, and actually used it last week (however, when i got to the place to pick up my uhaul there was about 10 people waiting outside with a note on the door saying be back in 30 minutes, and no time as to what time she left. Which in my eyes and all the other customers eye...veryyyy unprofessional) However, not sure why, I decided to order a uhaul again for this Sunday January 11th. The guy I talked to on the phone at Mulock ave in Toronto seemed to have no idea what he was talking about, so I called today to confirm my uhaul, and of course the reservation was incorrect and they could not do anything for me but get me to call the 1800 number to book a uhaul at a different location because I needed an out of town truck? So i called the 1-800 number and talked to someone by the name of Jenny (who was extremely rude) i asked to speak to her manager and she said that there was no one else to talk to. I explained my situation and was very upset and she did nothing but fuel my fire. I asked for a discount because I had to travel to a further location and her snarky response was "I'll add 1 KM on for you" quoted me a cost of $220.00 plus insurance and taxes, when a year ago I ordered a bigger truck and drove from further away at the exact same time of year and it was $100.00 cheaper? are you planning on bumping your profits up by nearly 100%? The guy on the phone told me when I originally booked it, that it would be somewhere just over $100.00 which clearly I should have got in writing. So after I got off the phone with your rude customer service rep Jenny i was so mad I started calling around other truck rental places, because the last thing I want to do after the service I received is give you any business, which I will make sure none of my family or friends rent from uhaul again. I called Discount truck rentals and got the exact same thing I was looking for for 84.75 included taxes and insurance and over double the KM's for out of town service, not to mention there customer service was impeccable.

phyllis r. on 1/2/2015
Rating: 3 out of 5 stars

The young man in the office was very friendly and answered all the questions I had.

Adam T. on 12/31/2014
Rating: 1 out of 5 stars

This location is sketchy as fuck. The seal around my door fell off while I was gassing up for no apparent reason. I was asked to move a trailer by hand out of the way as to make way for my truck. Would not use this location again.

Sachiko N. on 12/31/2014
Rating: 2 out of 5 stars

We are required to fill the gas tank, although we ran less than 10kms. Assume it comes from the van had been parked on a steep, and the van was returned on a flat surface. What I mean was the gas tank was not flat at the time we borrowed so that it created the difference.

DANA L. on 12/30/2014
Rating: 3 out of 5 stars

Van had empty boxes in it when we got it, and the carpet in the cab was messy. Vehicle was fine though.

Shayne M. on 12/29/2014
Rating: 1 out of 5 stars

Have the parking lot better maintained, driving into my wife bottomed out and cost me more money to fix her new car then this rental was worth. But the guys in the lot work fast, very friendly and straight to the point.

LUKE W. on 12/28/2014
Rating: 5 out of 5 stars

Great service!

Pierre-Eric G. on 12/23/2014
Rating: 4 out of 5 stars

The trailer setup is pretty ghetto. But: Great, fast, polite, and clean service.

JULIO S. on 12/15/2014
Rating: 5 out of 5 stars

Great staff.

BRAD P. on 12/15/2014
Rating: 5 out of 5 stars

Nothing it's always first class service!

TRACY C. on 12/15/2014
Rating: 4 out of 5 stars

Uhaul has definitely improved over the past few years. I really appreciate how easy it is to arrange, pick-up and return the trucks. Staff are always helpful and very nice at this location. Great job. We'll be back.

Linda v. on 12/8/2014
Rating: 3 out of 5 stars

The entrance to the site was marred by deep potholes making driving difficult. Their repair would make entering and leaving the location much easier.

Marianna D. on 12/4/2014
Rating: 5 out of 5 stars

Thank you for the wonderful customer service. The gentleman behind the counter was very polite and accommodating. I would rent from this location again.

Flavia S. on 12/1/2014
Rating: 3 out of 5 stars

Improve lighting in lot so that it isn't so creepy dropping off a vehicle at night.

MICHAEL G. on 12/1/2014
Rating: 1 out of 5 stars

Michael Graydon Price 73 Southcreek Trail Guelph, Ontario N1G 3A7 647-765-5474 Sunday, November-30-14 U Haul Canada I am writing this letter to bring to your attention of a situation that occurred Sunday November 30, 2014 at 10am. I booked a U Haul Trailer Rental through 1-800-468-4285 and the contract number is 82627859. Notwithstanding the grief I had when I confirmed my order, the treatment given picking up the trail only exacerbated the overall negative experience in dealing with U HAUL. When I tried to confirm my order on MYHAUL.COM earlier this week, I could not find the order as it was booked under Graydon Price, not Michael Price. The email address I gave was MICHAELGPRICE257@GMAIL.COM, UHAUL had MICHAELGPRICE247@GMAIL.COM (as I recall, I did not make note of the error as I did not believe it would come to this letter). In order to have the information corrected so I could view my order, I had to call 1-800-468-4285 U Haul. I spoke to a Customer Service Representative and she had to transfer me to a section of U HAUL that could correct the information as she could not. I had to call back several times as each time I was transferred, your voice system timed out and I was put back to choose option `1,2 or 3`` . Finally I was able to speak to someone who corrected the information. I was then able to view my order. Due to the incorrect information, I never did receive a confirmation of my order in my email. At 5pm today received an email wanting me to evaluate my experience with U HAUL. This I will follow up with in addition to this letter. I called U HAUL (186 Mulock Ave, Toronto, On 416-532-9191) to confirm my order for pickup Sunday Nov 30, 2014 at 10am. Was told by them all was OK and ready to go. I told U HAUL (1-800-468-4285) on several occasions that I was paying by debit (TD Canada Trust). I was told no problem and was also told that the $60.00 deposit would be waved as my debit card had a VISA logo on it. I explained that this card was not a credit card, only a debit card. U HAUL explained to me that because of the card the deposit was waved and there would be no problem. The VISA logo was an assurance by TD Canada to cover the deposit. So I gave them the card number and the expiry date. I will be calling my bank to verify and follow up with U HAUL as to TD`s response to U Hauls explanation of TD Canada Trust`s card usages and obligations. Upon arriving at U HAUL 186 Mulock Ave, Toronto, On 416-532-9191 at 10am is when everything fell apart. I was the first customer on site, and was told they did not accept debit. I had them (Ray Anderson the U HAUL attending employee) call U HAUL for me, he handed me the phone and I asked why the fowl up. In short I was told I could go to another U HAUL that did accept debit, and had to pay the deposit, and U Haul stated the alternate dealer did not have the trailer I required. Upset I challenged the person on the phone and was treated extremely rudely. There

Peter M. on 11/22/2014
Rating: 2 out of 5 stars

The owner needs a lesson in customer service. The young gentleman who processed our arrival and return was wonderful, but when I returned the truck there was a discrepancy about the amount of fuel used versus what was in the truck at the onset. I felt I was being overcharged for additional fuel when I had already filled the tank to where it was in the beginning. Yet, who I presume was the owner, told the nice younger gentleman to charge me an additional $11 even when the owner was asked to waive any additional fuel charges by the younger attendant. So basically U-Haul has lost all my business, all my friends business, my family, my neighbours and anyone who ever asks me to recommend a good truck rental company....all for $11 and a total travel distance of 20 miles. Tisk, tisk. Way to keep customers happy U-Haul, well done.

BASSAM S. on 11/3/2014
Rating: 3 out of 5 stars

i ordered the dolly , they had none, i order the padded sheet , they had none, another customer wanted a cord to connect to a trailer , it was missing from the location

DEVON H. on 11/2/2014
Rating: 1 out of 5 stars

A total dump.