Pickup and drop off miles were inaccurate
Jacob D
Tire Tech Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dorchester, MA 02121
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The reservation process was frustrating. The location told me they wouldn't let me rent a van without a reservation and then the owner came to my vehicle, while making the res, in order to try to have me rent the truck inside. The truck was in great condition minus the fact that the tank was basically empty. I returned the Truck earlier than expected but had to wait until the next day (approx midday) to receive confirmation that I returned the truck. Overall the process was frustrating and it was my first time renting a uHaul.
Tarese TThe "touchless" pick-up service is awkward. The buffering took an hour to get through the steps. It seemed to me that U-Haul's system was slow in processing. I had a good signal. An hour! Then, once I finally got through the digital process, I encountered a lock system that felt like it was from the 19th century. I am pretty sure you could create a digital lock like Airbnb or other companies or homes do to enter their premises. My faith in U-haul was restored when an outrageous charge for fuel was removed from my account. It's rare to see a company act quickly to 'do the right thing'. I will be back.
Stacy SMientras me atendían,atendieron varios clientes mas
Manuel BI don't usually leave reviews but this was an exceptionally awful and stressful experience. I was renting a Uhaul van for just a couple of hours to pick up a large item on Facebook Marketplace. I had made the reservation online the day before, but when I got to Tire Tech I was told that the guy who "runs the Uhaul rentals" wasn't there and that I might not be able to rent a truck (even though I had reserved one). I ended up having to maneuver signing up for everything on the phone with him while at the counter which took longer than expected. A bit annoying but no problem. When I pulled into the Tire Tech parking lot it was unclear where I should park so that I could take the Uhaul. I was directed from one end of the parking lot to the other and saw no signs for where I should or shouldn't park. I had had the van for just over an hour when I saw multiple missed calls from an unknown number, and a text saying my car would be towed if I didn't call Tire Tech asap because it was "in the way of them being able to perform their services". I called back literally 5 MINUTES after seeing these missed calls, multiple times, but no one picked up. I rushed over to Tire Tech and as I was driving up saw my car ALREADY BEING TOWED AWAY -- it had been 15 MINUTES since I got the initial notification that I would be towed and no one answered my call. I was NOT in the way of them operating their "services'"AT ALL; there was plenty of space in the parking lot where they were doing car work; and based on the timing of the tow, they seemed to have already had a tow there by the time they called to notify me. DO NOT RENT FROM HERE. I ended up having to not only pay the fee to rent the van but also a $110 fee to get my car un-towed, even though the only reason it was in their lot was because I was renting a van FROM THEM - not like I was parking illegally to go shopping!!! They were not understanding at all and had no sympathy; it became clear that they must have been getting a cut of the tow fee I paid and were in some sort of agreement for this with the tow company. Buyers beware.
Irene K