"Ron" was amazing and very helpful for my entire rental, which was complicated, and involved a partial refund. "Steve" and "Jeff" were somewhat rude and treated my situation more like an inconvenience than customer service.
I wish Ron was the manager! He is the one who found an error in my charges and recommended that I call the regional office, who then issued my refund. Tom, Becca, Cathy, and Alora at the Phoenix office were all extremely helpful and polite throughout the entire experience. They were confused about how to issue my refund, however, and told me to go to the Williams location to get it, but when I called Williams about it, that is when Steve and Jeff were rude to me and told me to call the regional office again and said "I'm not going to give you the money out of MY POCKET."
Overall, pleased with the outcome and would recommend Uhaul over the other guys.