DAVID N. on 5/19/2013
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Love your whole online process. Very organized and easy to use!!
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STEPHEN E. on 5/18/2013
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Area in front of the office was tight with several trucks. It wasn not clear where we should go to drop off truck or if there was a line.
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Charles B. on 5/17/2013
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ALLOW THE ABILITY TO OPT OUT OF THE INSURANCE
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SEGUNDO O. on 5/14/2013
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This location always strives to provide excellent customer service. I will be back in a couple of weeks to rent another trailer.
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Timothy R. on 5/13/2013
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I was given an incorrect time of the store's schedule for returning the equipment. I originally understood that the trailer rental was for six hours, however, upon receiving the contract, it stated that I was picking up at 4:52 PM and due back at 10:00 PM, just over five hours.
I confirmed with the agent who hooked up th trailer that no one would be there at 10:00 PM and asked what time they opened in the morning so I could return it first thing. The answer given was 7:00 AM.
I arrived at about 7:05 AM but the store was closed and the sign on the door said the opening hour was 9:00 AM.
After reading other signs posted which described a $30 fee for returning equipment after hours without a copy of the contract being left, I call and spoke to a rep., because I had only ever been given 1 copy og the contract.
I called back later after 9:00 AM to confirm they had logged the trailer in. They had not, but I was able to get a copy of a final receipt sent to me.
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SHAWN R. on 5/12/2013
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Nothing, the drop off was easy and took minimal time.
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NADIYA A. on 5/12/2013
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Could be more lively. But he was efficient
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JON K. on 5/12/2013
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I have rented two trucks there and the first one had tranny and head lamp issues and this time the breaks on the rear of the truck were seizing up.
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amy x. on 5/9/2013
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I am not talking about this location, but the Akron center scheduling. her name is christine. She was so mean, unprofessional and threatening. She bullied me and increased the price at the last minute when I tried to pick up the trailer. I will make further complains.
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James C. on 5/5/2013
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The trucks stering was off. It was hard to keep the truck centerd on the highway
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rick r. on 5/5/2013
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I had an 8am appointment for a trailer lighting installation and a 9am appointment to then pick up a trailer. Only one person was working at this'd action on this very bust Saturday morning. My installation therefore wasn't complete until around 11 am. Employees did however end up letting me use the motorcycle trailer for free. However, my time is worth far more than the rental rate of the trailer. It was an incredibly frustrating experience. I will never use that particular location again, if any Uhaul facility.
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patti m. on 5/1/2013
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There was only one person waiting on customers; there were 7 people in line ---- the wait was forever. Also experienced malfunctioning lights on trailer.
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ERIC W. on 5/1/2013
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Amazingly smooth experience. They even pulled the truck up for me.
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MIKE S. on 4/29/2013
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drop off after hours-very easy to do -received email next morning confirming drop off-great job uhaul!
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RICHARD C. on 4/27/2013
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great help. great equipment
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KATHY P. on 4/24/2013
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Service was great. Very willing to answer all my question.
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CHARLES H. on 4/21/2013
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Great experience, all was clean & ready for our use.
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DAVE O. on 4/21/2013
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There was too much work for a single worker but he worked very efficiently to try to keep up.
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DAVID B. on 4/14/2013
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One of the employees had some medical problems in the parking lot and had to be taken to hospital. Other than that everything was good.
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Michael S. on 4/11/2013
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I dropped the truck off after hours and requested that the receipt be e mailed to me. I never received the receipt. How do i go about getting a receipt?
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ENSIA Y. on 4/2/2013
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Don't tell your customers their credit will not hold funds if the customer was paying with cash. Box's are over priced.
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LAURA H. on 3/31/2013
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This location was clean fast and efficient
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Dominic B. on 3/25/2013
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I always use THIS location for my tow dolly needs.They are very helpfull and the best part is I can drop it off AFTER hours when I am done with it.NEVER had any problems here.GREAT PEOPLE to work with.A+++++ (again)
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rebecca i. on 3/20/2013
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when i got to the store the worker was very rude and this is not the first time everytime i have rented from this location the men workers are very rude when he brought the truck up it was the wrong one and got a attitude because i told him that was the wrong size truck but he did apologize to me after i told him i was sick of all the mistakes from every time i rent a truck from u haul dealers tehy really need to have better attitudes when it comes to makeing money from the public i will be contacting the haul company because the women messed up my order and she didnt do her job right either i was very disappointed in the whole thing of renting a truck that cost $65.00 for 5 hours but i will say that when i came back to return the truck the other gentelmen that was there and cashed me out was the sweetest man he was smileing and had a great attitude he should be in charge of the store with his attitude you will have more happy customers feel free to contact me via e mail or at my phone 330-329-6085 thank you and have a great day
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GAUTAM N. on 3/17/2013
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with only one staff,holding all work seems no good,
need more staff, i wait like 20 minutes in line
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