Requesting refund as truck was loaded with trash, dead mice, cockroaches, drywall, horror story!
Jesse Cabinaw
Shutter's Tire & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, MN 56308
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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they were good help . thank you.
jesse callfasVery unhappy that I was quoted $44.95 over the phone but when I picked up the tow dolly was advised it was going to be $111.00. I was going one way with the dolly and was actually bringing it back to the location someone had rented it from the day before. Called the U haul regional office and disputed the charges and was told the price was set by corporate and wouldn’t charge me what I was quoted.
Steve CallahanI was very impressed with the personnel working at Shutter’s. They provided an easy place to park the UHaul / trailer combination without having to back the truck and trailer into a spot which was really nice.
Thomas O'ConnorLet them know there is a deposit, I went through the entire rental process and not once did I see anything about a 200 dollar lost/damage charge. It was a complete waste of money because all the money I had for several trips back and forth for gas went to the deposit that I was never told about or shown or anything. It would be one thing to say last minute, "oh hey there's going to be a big charge for damages as a deposit" but nothing was ever said or written down before the rental purchase. I Did get the charge on my bill that was emailed to me later in the day, but Nothing was ever mentioned beforehand about the ridiculous price. I'm very saddened that this is just further proof of "hidden fees" and just rather untrustworthy business. Like I said, it would be different if someone said something or printed off the Full price list of everything that I would be charged, something transparent about the prices, but I feel I was wronged in the sense that nothing was said and the money i had planned on using for gas was taken literally without my knowledge until after the fact. The U-Haul company is being represented in an untrustworthy and distasteful manner at the location I used.
Dillan Serocki