EYBERG J. on 5/21/2013
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I was greatly impressed with how well ALL U-Haul personnel went out of their way to assist us. Additionally, the equipment performed extremely well. I definitely will recommend U-Haul to anybody else, as well use it again. Thank you!
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john h. on 5/21/2013
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Too many automated menus, can't talk to the store, call center doesn't know what time the stores close, annoying questions and statements by reps on the phone (ie I ask if a certain truck is available at a location and I get asked for my name instead of answer - I'm sure this is your policy but its a terrible one), rude in store rep who interrupted me and told me multiple times I was wrong before finally realizing I was right and the mistake was on y'all's part - just an overall poor experience.
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KEVIN H. on 5/20/2013
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Need more lights in the parking area for night drop-off.
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Jennifer W. on 5/20/2013
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Terrible customer service. The wait to get my paperwork was 20 minutes
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CHRISTOPHER B. on 5/18/2013
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You have to have people with some kind of communication and customer service skills. When I rent from U-Haul I get what I expect, a guy or girl just going threw the motions, generally with no emotion or eye contact, it's really insane to watch, especially when you watch them do it to other customers. But, I guess that's what type of people U-Haul wants. The truck and price was fine, that's what I paid for, not service, but if you want to improve, then you need better front end people.
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STEVE G. on 5/15/2013
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The staff was very helpful and efficient. They got me
Taken care of very quickly.
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STEPHEN N. on 5/13/2013
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Nothing.
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TRAVIS F. on 5/11/2013
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Everyone was great no changes needed
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VICTOR G. on 5/7/2013
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Storage area of the truck wasn't totally clean. Getting checked in took a little bit too long.
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Donald G. on 5/6/2013
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great experience
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DERECK W. on 5/6/2013
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Thank you!
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cynthia y. on 5/6/2013
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your staff offered very GOOD quatlity customer service.
I would highly recommed your facility.
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john w. on 5/1/2013
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It was nice to actually rent the UHaul and not be in store for 25 minutes.. Ridiculous how long the process was in the past. Glad the process was streamlined. I don't really have any criticism.
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TRESSA O. on 4/30/2013
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Michael was helpful and professional. Thank you!
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Arthur A. on 4/28/2013
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Everything was great, the employee that handled my transaction was very professional & courteous. Thank you.
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WILSON T. on 4/26/2013
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The cab of the truck smelled very strongly of body odor. Ashes filled the ash tray and the truck was generally filthy. Gas mileage on the vehicle was worse than any truck I have rented of that size. Improvements for the next customer: buy some new(er) trucks and maintain/clean them.
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MICHELE O. on 4/25/2013
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Thank you for a wonderful experience!
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SUSAN P. on 4/24/2013
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The clerks at the desk were informative and helpful. They even helped me adjust my side mirror before driving away. Thanks U-Haul!
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BRadley B. on 4/16/2013
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The two gentlemen working the N. Lamar location in Austin that Saturday afternoon, on April 13th were awesome. I was in a crunch and needed to get going to finish a move that day by 7PM and they made it happen!
Cheers and Thanks!
B.
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amber t. on 4/10/2013
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Thanks for an easy check in and out!
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DAVID A. on 4/8/2013
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I ordered a truck, dolly, and pads on-line. This location did not have a dolly to rent. Pads were not put in the vehicle so I did not have them when I moved. There seemed to be a lot of confusion regarding billing. I suspect I overpaid.
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AMANDA M. on 4/6/2013
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I was worried about the location because of the other reviews, but we had a great experience. I called the morning of to see if we could come early and there were no problems.
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ALEX V. on 4/2/2013
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The woman who assisted me was short and useless. She misspelled my last name after I confirmed it. She also told me that it was a 24 hour rental. 6pm to 6pm the following day. This was wrong. I picked up the truck at 6pm and was expected to turn it in at 10am the next morning..I was forced to move all night long because of this. Poor customer service.
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CHARLES H. on 3/27/2013
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Easiest, most efficient pick up I have had in my many rentals. Thanks.
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don s. on 3/26/2013
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Everyone did a great job. Thanks.
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