TERRENCE F. on 5/20/2013
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They sent me out with a bald tire on the trailer. When I discovered it the HOT LINE took 18 hours to have someone come out and change it. I will be filing a complaint tomorrow and requesting a full refund. I could have been killed along with my daughter that just graduated from college. I can't believe they gave me this trailer. I have photo's to prove it!!!
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Josh T. on 5/19/2013
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Have more checkout associates available
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PAULETTE H. on 5/19/2013
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Desk clerk was rude and disinterested. They forgot to put furniture pads in the cargo van.
When a person requests a specific location, should try to honor it. I had to travel 35 minutes out of my way in Boston rush hour to go to the location where the van was.
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GERALDO A. on 5/14/2013
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more flexible on return of car. I needed to keep the truck for 1 more day but got no chance to do so and no other option was offer to me.
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JACK M. on 5/14/2013
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The rental itself is fine, and I appreciated how easy it was to change pickup locations online, though I would have preferred to pick up in Waltham and return in Cambridge. But please do something to make it easier to get a taxi afterwards. We had to call multiple companies and wait a long time for a cab, and we nearly missed our flight. That's the only reason to recommend against using this location.
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JEDE M. on 5/14/2013
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great customer support
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Stephanie P. on 5/14/2013
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Desmond, Federico, George, Brown, and White: All provided excellent service with a genuine, welcoming smile! I have not seen such great service in a very long time! Bravo to the team! If I wasn't jobless, I would buy all of them lunch as they deserve recognizition.
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Christopher M. on 5/14/2013
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Very helpful attendants, especially the guy that came outside and helped me hook the trailer up. Will do repeat business.
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PAUL P. on 5/13/2013
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I was surprised to get a "10' moving van" instead of the "cargo van" that I originally ordered on line. I should have received a more explicit notice that my original preference of vehicle would not be met.
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robert s. on 5/12/2013
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I need to talk to the manager. George will hopefully be able to resolve my complaint.
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lydia k. on 5/11/2013
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Customer Service was good and pleasant.
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Kenneth M. on 5/6/2013
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Excellent overall experience-special thanks to Jamie, Ashanti, and Danny for amazing customer service. Would not hesitate to use again and would recommend facility to everyone.
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Jacob L. on 5/6/2013
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Everything was very straightforward and professional. Thanks!
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CARLINE S. on 5/6/2013
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It was busy that night I rented the van and appeared to be short staffed but the customer service was impecable.
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STEPHANIE K. on 5/6/2013
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nothing
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Daniel K. on 5/2/2013
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The cabin smelled terrible of smoke and the padlock for the rear did not work.
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JAMES M. on 4/30/2013
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Cherill Roberts and Eboni Cole was by far top notch customer service reps at Mass Ave Uhaul Storage (837054). They made my check in and check out quick and smooth.
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Bob H. on 4/29/2013
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Excellent service! I was very impressed with the efficiency of the entire operation, especially the help from Peter.
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RONALD W. on 4/29/2013
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End of Month Sunday morning and you only have 2 (or maybe 3, it wasn't clear who was actually working) people at the counter with at least 7 stations? I had to wait in line almost 45 minutes. So much for having a reservation. And for some reason they tried to give me a 14 ft truck when I had reserved a 10 footer.
U-Haul is conveniently located but way too chaotic.
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Matthew F. on 4/29/2013
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Huge line for pickup. I was scheduled for pick up at 10 and arrived then. Didn't leave until 11. If there are a lot of people coming, you should staff accordingly.
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TANYA A. on 4/29/2013
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TRUCK SHOULD HAVE UNLIMITED MILEAGE
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WILLIAM W. on 4/29/2013
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Staff was horrible, and rude. She was not patient and was not very friendly.
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STUART B. on 4/29/2013
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Your customer service is outstanding, I was greeted and helped by everyone on site.
Thank you!
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david j. on 4/28/2013
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I checked in at 9a.m.. The line was long enough that I had to wait 20-25minutes. This location had 2 contract writers on at that hour you ought to review that!
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OLALEKAN A. on 4/28/2013
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However, they failed to put a dolly in my cargo van which I had requested and paid for.
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