U-Haul Moving & Storage at Mass Ave Boston

U-Haul Moving & Storage at Mass Ave Boston

Share |

Address

985 Mass Ave
Boston, MA 02118

(617) 442-5600

(North of South Bay Shopping Center)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 24 hours

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Boston, MA at U-Haul Moving & Storage at Mass Ave Boston

Moving to or from Boston, MA, 02118? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Mass Ave Boston. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Boston, MA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Mass Ave Boston

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Boston, MA.

Cargo vans and pickup truck rentals in Boston, MA

U-Haul cargo van rentals and pickup trucks in Boston, MA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Boston, MA, 02118. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Boston, MA, reserve a van for your moving needs from U-Haul Moving & Storage at Mass Ave Boston!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

RONALD L. on 9/1/2014
Rating: 5 out of 5 stars

Our transaction, and the equipment could not have gone more smoothly. Excellent service, excellent equipment. Only one suggestion: provide onsite parking for people renting a truck for one day.

MERLE C. on 9/1/2014
Rating: 5 out of 5 stars

Efficient and courteous -- especially with the high volume related to college moving in on this Labor Day weekend with most area universities starting classes Sept 2nd.

THOMAS K. on 9/1/2014
Rating: 4 out of 5 stars

We didn't understand the added Boston "surcharge" and we got an older trailer which didn't have a big enough door opening as stated on website. We could not fit a bed we had specifically measured for.

RICHARD R. on 9/1/2014
Rating: 4 out of 5 stars

When first booking, the agent over the phone mispelled my email address, name, and mistook my phone number!! Hence they were not able to call me and erased my reservation the day i had to pick it up!! TERRIBLE! Only after arguing with them for half an hour did they fix their mistake and give me a truck after all.

TERRY Q. on 9/1/2014
Rating: 5 out of 5 stars

JUST WANTED TO SAY A BIG THANK YOU TO JAMIE WHO WAS EXTREMELY HELPFUL.

BABAK M. on 9/1/2014
Rating: 5 out of 5 stars

Although I was really worried for my reservation to be canceled based on some friend's experience, everything was really pleasant. The staff were friendly and I had my truck on time!

STEVEN B. on 9/1/2014
Rating: 5 out of 5 stars

got there at 930AM...my truck (20 footer) wasn't there that I reserved...Jorge was very apologetic...I took a 17 footer...Jorge was very nice and his team seemed to be working hard to make sure every customer was taken care of...well done!

JAMES R. on 9/1/2014
Rating: 4 out of 5 stars

my major complaint has nothing to do with the location, but with the online reservation feature. why offer this when your reservation and pickup location are not guaranteed? very frustrating when you have scheduled to have friends and family, who all have schedules of their own to juggle, help you move and then have to reschedule, in some cases necessitating finding other people instead. whether this is your policy or not, for the convenience and peace of mind of your future customers, you should find a way to make this experience more successful. especially in a major metropolitan city, the amount of vehicles available at a known peak moving time, should match or exceed the projected need.

NICOLE C B. on 9/1/2014
Rating: 1 out of 5 stars

Actually, the employee helping me was fine. I hate the entire u haul reservation process. Mine was changed three ways without telling me and then cancelled after I reset the reservation. I will never reserve with u haul again and I will actively tell people to use budget or other moving companies. Your reservation system online is fatally flawed. When I could tell get a ride to pick up the truck by 9 am they did not hold it for me. No one notified me that it would be cancelled if I didn't come exactly at 9 instead of that time window. U haul had adopted a policy of the customer is always wrong much like an Italian experience. Never again.

AINSLEY B. on 9/1/2014
Rating: 4 out of 5 stars

Again- fast, easy and efficient. I was very pleased.

ALEX A. on 8/31/2014
Rating: 1 out of 5 stars

Propper instructions and knowledgable staff. I was told the rental needs to be returned by 7pm when the store closes at 5pm. Complete scam to make money on late fees. Never riding uhaul again. Penske and Ryder from now on. Also manger was extremely rude.

JAFFETT B. on 8/31/2014
Rating: 4 out of 5 stars

They are providing good customer service.

NICOLE K. on 8/31/2014
Rating: 3 out of 5 stars

Poor customer service, unfriendly and unhelpful desk personnel when picking up vehicle.

NELA U. on 8/31/2014
Rating: 5 out of 5 stars

kEEP UP THE GOOD WORK, AND DO NOT CHARGE SURCHARGES

FRANCIS D. on 8/31/2014
Rating: 5 out of 5 stars

Gas Tank at least on half full not a quarter tank in pickup truck

ELIZABETH T. on 8/31/2014
Rating: 5 out of 5 stars

Nothing - I had a great experience. Everyone was friendly, helpful, and knowledgeable.

Theodore S. on 8/30/2014
Rating: 5 out of 5 stars

Staff were great, no complaints.

KAITLIN K. on 8/30/2014
Rating: 5 out of 5 stars

I had a great experience! I highly recommend using this uhaul location; the check in was quick, every staff member was courteous and helpful, and the return process is extremely efficient. Thank you.

WILLIAM C. on 8/29/2014
Rating: 3 out of 5 stars

place is a zoo. no discernable level of management or profressionalism. not to say anyone was rude / detracted from the experience, but felt like was in an amateur business. extremely inconvenient to not have a parking lot for my vehicle while renting the uhaul.honestly feel like if you motivated employees and established strong management you would not have a problem

Patrick L. on 8/29/2014
Rating: 4 out of 5 stars

Don't advertise that a pickup truck is just $19.99, when there are about 6 more charges that you put on top of it. $30 or even $40 is fine, but charging $60+ on top of the $20 of gas I put back in the thing after I finished driving 20 whole miles is quite misleading. Nice truck, and relatively easy check in/out, but a little aggravated with the final charge. Just a consumer venting...

SAMANTHA R. on 8/29/2014
Rating: 1 out of 5 stars

The manager, Jorge White was extremely rude to me and unhelpful. He was insulting and offensive and cut me off and embarrassed me in front of other customers. He insisted I misunderstood what my reservation was. Later that night I received a transcript of my reservation call and it verified that I in fact was right about what my reservation was. Jorge said "there is no way you have that reservation." Employee, Ronni White was also very rude. She did not make eye contact with me until taking my credit card. She mumbled and was also unhelpful in trying to help with sort out the issue with my reservation. I have heard quite a few terrible stories about this particular uhaul location and would never recommend them to anyone.

GREGORY H. on 8/29/2014
Rating: 2 out of 5 stars

Inventory and availability at the site did not match what I reserved through the call center. I reserved a truck for a full day and soon after making the reservation was told by the local folks that I could only have the truck for 6 hours. No apology was given. Just some shpeil about how they try to accomodate as many customers as they can, which is a bullshit way to excuse what happened. But, hey, it's the Mass Ave Uhaul, that's about what I expected. Staff on site were totally friendly though, no complaints there.

Constance B. on 8/29/2014
Rating: 3 out of 5 stars

Maybe give clearer instructions about the dropoff procedure, especially about where to park the van. If not, service was perfect! Quick, professional, and no bad surprises on the bill (except the $10 charge by Boston-something)!

ELAINE B. on 8/29/2014
Rating: 5 out of 5 stars

The woman at the counter was wonderful!!

NEYA S. on 8/28/2014
Rating: 5 out of 5 stars

The service was overall good