U-Haul Moving & Storage at Mass Ave Boston

U-Haul Moving & Storage at Mass Ave Boston

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Address

985 Mass Ave
Boston, MA 02118

(617) 442-5600

(North of South Bay Shopping Center)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Sun: 24 hours

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Boston, MA at U-Haul Moving & Storage at Mass Ave Boston

Moving to or from Boston, MA, 02118? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Mass Ave Boston. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Boston, MA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Mass Ave Boston

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Boston, MA.

Cargo vans and pickup truck rentals in Boston, MA

U-Haul cargo van rentals and pickup trucks in Boston, MA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Boston, MA, 02118. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Boston, MA, reserve a van for your moving needs from U-Haul Moving & Storage at Mass Ave Boston!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

KATHERINE M. on 9/17/2014
Rating: 3 out of 5 stars

The gas tank marker was incorrect on our receipt - the uhaul employee marked over it manually with a pen and said to explain this at the drop off location. However the drop off location couldn't verify that we were telling the truth. So we got overcharged to refill the tank back to the incorrect level.

ANELLA N. on 9/17/2014
Rating: 2 out of 5 stars

Desk agent was curt, if not surly. Three attendants standing around truck area chatting needed to be interrupted to provide customers with assistance.

SPENCER F. on 9/17/2014
Rating: 5 out of 5 stars

Taller black man with dreadlocks was awesome. Super friendly. Easy to talk to and made me feel comfortable in my first Uhaul experience. Give him a bonus. His bright attitude is contagious.

FRANKLIN B. on 9/17/2014
Rating: 3 out of 5 stars

Odor in trucks strong chemical smell . car freshers

ALISON M. on 9/16/2014
Rating: 4 out of 5 stars

The location is in Roxbury, and the walk to the T was not something I would want to repeat. I'd suggest bringing a friend with a car when you return your truck so that you have a ride. I'd also suggest you return during their business hours, as I did, as it is in an industrial area and could be a bit dicey after hours.

BRENDA R. on 9/15/2014
Rating: 5 out of 5 stars

Great job.

JOHN M. on 9/15/2014
Rating: 4 out of 5 stars

Black seal around windshield was loose and came undone during the drive.

john c. on 9/15/2014
Rating: 4 out of 5 stars

Besides the 30 minute wait in line to reach the counter (only 2 ppl behind counter on a Friday evening), my experience was great.

Noah K. on 9/15/2014
Rating: 1 out of 5 stars

rather rude staff

DOUGLAS M. on 9/14/2014
Rating: 4 out of 5 stars

Apart from charging me for two days for a 2 hour rental. It went well. They need to fix their system to account for what the actual rental time is.

JOSE G. on 9/12/2014
Rating: 3 out of 5 stars

I was told, because today (9/12) was not a peak time of year, I was allowed up to 24 hours to return the truck. The uhaul employee then ask me approximately what time I thought I would return the truck and I replied around 4pm. When I returned the truck today around 7pm I was told by another uhaul employee that I will be charged for an additional day because I returned the truck later than the estimated time I had given earlier today. If I was informed that I would be charged for an additional day if the truck was not returned by the estimated time I had given I would either returned the truck by 4pm or I would have requested the 24 hours allowed to return it.

CHERYL M. on 9/10/2014
Rating: 2 out of 5 stars

They said they were overwhelmed and overworked and therefore it reflected their helpfulness and friendliness towards customers. They were very short and abrupt with their answers and did not offer any suggestions or warnings that would be helpful. I had to ask very specific questions and had to return to inside the store to inquire several times as I thought of questions they should have already informed me about such as locks, and dolly's and tow light. The man on the lot was in a hurry for me to move and said my contract was inside the cab and he left the door open and my cousin found it blowing outside the truck out from under it.

Lacey S. on 9/9/2014
Rating: 5 out of 5 stars

Quick, efficient, friendly customer service. I was able to pick up all equipment and my truck without any delay or issue. This location is excellent!

BERNARD W. on 9/8/2014
Rating: 3 out of 5 stars

More customer service. CSR was apathetic, no smile, no greeting, lots of chewing. Never looked us in the eye and every answer to inquiries was " I'm not sure."

SHANELIA R. on 9/8/2014
Rating: 1 out of 5 stars

Mass Ave Is The WORSE Uhaul Location in Boston. Not Only Are the Staff Rude. If you Choose To Drop Off your Equipment After Hours You will be over charged... Horrible Customer Service...

SHANELIA R. on 9/7/2014
Rating: 1 out of 5 stars

Hire More Help For the Desk Instead Of Having 10 people Just Hanging Outside While You Have a Line Inside. Also Be HONEST with The Customers. I Have use this Location Plenty Of Time Before But Since Under new Management Its The WORSE Uhaul Company In Boston.(which Is Sad) especially when Your Right off the Highway.

ROGER M. on 9/6/2014
Rating: 1 out of 5 stars

This location needs a lesson in customer satisfaction. They are rude and their attitude is that, "I just work here". They gave me a vehicle that felt unsafe at highway speeds, the front end shook, kept kicking out of gear, and the check engine light came on. The staff (including the Manger) were not very responsive to my complaints. They did nothing to compensate me for the experience we had. I rent from other locations including Hyde Park and Brighton and have never had that type of experience. I will never recommend this location and will also post my thoughts online. Never again.

ROBERT B. on 9/5/2014
Rating: 4 out of 5 stars

The lady in charge of the UBox storeage was outstanding. She was friendly and had things ready ahead of time...

SCOTT M. on 9/5/2014
Rating: 5 out of 5 stars

This is an excellent location with highly-qualified and professional associates. Very impressed!

SUNG HO H. on 9/5/2014
Rating: 5 out of 5 stars

Nothing.

JOSEPH M. on 9/5/2014
Rating: 1 out of 5 stars

The service advisor couldn't find my reservation until I finally had to show him my confirmation email--disorganized. No eye contact and rude. When I brought the van back the gas gauge was very slightly off FULL--so slightly that I didn't think 'filling ' the tank would change it. Well I was wrong because the attendant decided to split hairs and charged me $35 for that. NEVER again. The worst.

EDWARD N. on 9/4/2014
Rating: 5 out of 5 stars

Truck ready on time staff competent and courteous. No problems

TRANG N. on 9/4/2014
Rating: 3 out of 5 stars

Customer service was very poor. Staff were very rude.

MICHAEL H. on 9/4/2014
Rating: 3 out of 5 stars

Open later on 9/1

ALLEN S. on 9/4/2014
Rating: 5 out of 5 stars

The people working there were wonderful. Kind, courteous, and extremely helpful. Thank you. Great crew.