BRITTANY D. on 6/18/2013
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The 2 dollies were terrible and didn't work at all. Had to manually haul boxes up / down stairs because of this.
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JEFFREY C. on 6/18/2013
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Building exterior looks a little shabby, but interior is clean and well-organized. Staff looked sharp, was knowledgeable and helpful.
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maria b. on 6/17/2013
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Add some additonal Customer Service. That was the only thing that was a bit of a nuisance. There was only one guy on duty. Otherwise it was good.
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Mark M. on 6/17/2013
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Was treated very professionally at this location. As a return customer this is important. I will be back no doubt.
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ST STEPHEN C. on 6/17/2013
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We were pleased with everything.
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WILLIAM R. on 6/16/2013
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I was surprised and very annoyed by the cart and bag of blankets that were attached inside the truck. I had told the guy I didn't want them and feel he should have taken them out. They were in my way and I had to work around them the whole time I was loading the truck and made my job more difficult.
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DAVID B. on 6/11/2013
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The two young men who checked us out were so pleasant, and the two young women who checked us in were also very nice. Keep hiring such pleasant staff! Moving is always difficult, but we give our thanks to them for making a stressful day a little easier.
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CHRISTOPHER W. on 6/10/2013
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Don't run appointment times so close. If I'm scheduled to pick up at 6:45, then previous customer should have returned at least 15 minutes before my pickup time. The previous customer who had my equipment was supposed to return at 6:45, and was late. I just think, a 15 minute time gap would be suffice, for check in, and a clean wipe down of stearing wheel. I ended up waiting around with my family in the car waiting for me to get the truck keys. Sanitary wipes would also be nice for customers to use if staff aren't going to wipe down steering wheel.
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DAVID C. on 6/10/2013
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Very efficient staff. This location is managed well. I'll continue doing business here.
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EDGAR M. on 6/8/2013
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Free uhaul ha ha:)
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Dylan B. on 6/7/2013
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Nothing. The GM was awesome and the staff was friendly and curteous.
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NEW IMAGE P. on 6/7/2013
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The Manager and Mr. Batten were excellent I enjoy their style of customer service it's pleasant, funny ,and most of all informative of the equipment and policies of U-Haul also your prices are great!
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ALISON C. on 6/6/2013
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Great customer service!!!
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DAVID D. on 6/5/2013
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Excellent General Manager. This man could not have been more helpful and understanding.
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KARL B. on 6/5/2013
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Rebuild how customers are dealt with
I was on the phone for five minutes before I was told there were no open trailers available in central floridA
Really on a Monday morning ?
The second time I called I was on for another five mins before I found out where there was 1 available
Customer questions should be answered when they are asked and to the fullest ability of the representative not in the way that serves your company best
When I got to the site where I was told there was 1 available I found several
Phen helped me and was thorough and professional.
Without fail every time I have spoken with someone at the call center I have been unhappy
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CRAIG W. on 6/3/2013
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nothing,the folks were polite, pleasant and professional
keep up the good work
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Jennifer U. on 6/2/2013
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Kenneth was very helpful thank you
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DARLENE R. on 6/1/2013
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have friendlier people at your location that is customer oriented and knows what they're doing I believe they should all go back to basic training.
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TAYLOR H. on 6/1/2013
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Have working equipment that works with modern vehicles.
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PHILIP S. on 6/1/2013
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The staff was very helpful. Please keep up the good work.
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David C. on 5/30/2013
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Very friendly staff. General manager was very helpful. Love doing business here.
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adam r. on 5/29/2013
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The only thing is possibly less wait time in-line to get to the counter, but I completely understand that you cannot control non resvation walk-ins with a lot of general questions, which is what occurred with me. The customer service rep at the counter was awesome, comprehensive, and very curtious and exceptional at his job.
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DEBORAH J. on 5/29/2013
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The personnel was very courteous, helpful, and efficient. I would like to have known about the "insurance" additional cost on the telephone when I scheduled the Uhaul for pickup.
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LINDA JEAN M. on 5/28/2013
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I rented a storage in Longwood, and dropped off in Castleberry, and at each location everyone was very attentive and helpful. Since I am moving to the Lake Mary area, I even asked if U-Haul was hiring. I will further explore your website. Thank you for a wonderful move experiece!
Smiles Always,
LJM
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JOHN B. on 5/27/2013
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Debra took my reservation over the phone and was very helpful. (courteous, too - great customer service!)
Reno was courteous & efficient as he fulfilled our reservation at the store. We will definitely use this location for any future moves & will recommend.
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